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Brite Smile is the worst! I went to both SOHO and MIDTOWN (Manhattan). I went in for veneers, but was told on the phone I would get a discount for prepaying before I came in. When ( months later) I was finally told that their veneers would not be right for my teeth, AND WOULD BREAK, they refused to give my money back that they had me pay upfront to get the "discount."
Their price structure is completely random, and varies greatly depending on the day.
Three times I was sent to the wrong Manhattan office (either to Midtown or Soho when I should have been sent to the other). I also noticed conditions were less than sanitary, as the previous poster noted. It appeared that non-medically trained front desk sales employees were helping perform treatments on other clients, while not wearing scrubs, medical aprons, or latex gloves.
They store confidential patient records on a LAPTOP. THAT IS NOT ALWAYS ONSITE. Where do they take this thing!?
They are always pushing sales. AVOID AVOID
December 03, 2009 by Anonymous
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