Dirham Express

I have had the pleasure of dealing with Dirham Express for more than four years and during which time there was not once that the staff of this New York-based establishment along with its Washington DC branch failed to extend a courteous and professional service to me. Back in 2007, Dirham express added a new member to its family and this member has thus far exhibited an unmatched level of professionalism and efficiency and I am very pleased to share her name with you- Mrs. Dounia Belabbes whose customer service skills demonstrate a high level of integrity with an unsurpassed level of commitment to her job. Follow up and follow through are part of her daily tasks for she always makes sure that your transactions are carried out in a timely fashion and that your concerns are promptly and properly addressed. Mrs. Belabbes' professional demeanor, pleasant personality, commitment to her dutie have truly earned her a badge of excellence in customer service. Kudos to all at dirham express
By Saida Cadi El Idrissi on January 31, 2011 at 11:48 AM

I APPLIED FOR A LOAN AT BMCE.THE DIRECTOR WHO TOOK MY APPLICATION WENT ON VACATION.SHE WAS SUPER NICE.I CALLED THE BANK TO CHECK IF THEY APPROVED MY APPLICATION.I GOT HOLD OF AN ALTERNATE WHO WAS REALLY RUDE EVEN WHILE ANSWERING THE PHONE.I TRIED TO EXPLAIN TO HER THAT I HAVE A FEW DAYS LEFT ON MY VACATION.SHE FINALLY AGREED TO MEET WITH US,AFTER MANY FAILED ATTEMPTS.SHE TOLD US SHE HAD NOT HEARD FROM DIRHAM EXPRESS ITRIED TO EXPLAIN TO HER THAT WHEN I FIRST APPLIED FOR THE LOAN I WAS TOLD THAT DUE TO MY SITUATION I WILL RECEIVE AN ANSWER WITHIN A WEEK OR TWO.IT HAS BEEN MORE THAN 5 WEEKS.NO APOLOGIES AND I WAS BLAMED FOR THE DELAYME THE CUSTOMER.I ASKED HER NICELY FOR MY FILE AND I TOLD HER I AM GOING TO TAKE MY BUSINESS WHERE I AM APPRECIATED.SHE SAID MY FILE IS LOCKED INSIDE DIRECTOR S DESK AND DOES NOT HAVE ACCESS. TO THIS DRAWERF.I TOLD HER EITHER I SHE GIVES ME MY FILE OR I WILL CALL THE AUTHORITIES.ONE HOUR LATER SHE HANDED ME MY FILE .IT WAS LAYING ON HER DESK.BANK JOB NOT 4 U
By HAMID on January 23, 2011 at 08:34 AM

I been with dirham express for long time ago and im so happy for the services with them special in astoria ny they are very helpfull and nice, i think i will let all my freind use them becuase now they have a better prices and good rate.
By Moustapha on November 10, 2010 at 09:47 AM

Being a Moroccan, I asked myself whether I am spoiled with the level of customer service we all get in the USA, and that in effect makes the Moroccan customer service look bad!!! But then, I was in Morocco last year, and bearing in mind that it is not fair to compare the two worlds: Morocco Vs the USA, the staff of BMCE bank was awesome. I was trying to get a loan from BMCE, Dirham Exp. was supposed to act as a link, turned out Dounia at Dirham express was rude, unprofessional. She wasted my time; No communication after she received my file, then she disappeared for two weeks on vacation with noone else to take care of her files; I was super patient, super nice, maybe I should have been??!!!! When she got back, it has been over a month and a half since she received my file. Instead of apologizing she blamED me for not calling and SHE WAS VERY PUSHY ABOUT SEND MONEY THROUGH DIRHAM EXP. BEFORE ANY SIGN OF PREAPPROVAL, I WILL EITHER DEAL DIRECTLY WITH BMCE OR GET A LOAN FROM A US BANK
By kasey on October 22, 2010 at 09:20 AM

This review is to express my disappointment in the service that Dirham Express render to the moroccan community. it is a shame that we don't even get the equivalent of the moroccan service. Dirham Express should give us a service comprobale to any american outfit, but no they are satisfied by giving us a louzy service because they are they only players in town. I hope for another company to start the same service that D Express can feel the heat. The exchange rate is lower than any other exchange place in the US. their guaranties are not up to par. they guaranty nothing and promise a lot. Let your voice be heard. Mo
By Mohammed, badu on May 24, 2009 at 04:13 AM

Bad service and a total rip-off. Their rates are the lowest in addition to high fees. My experience with the staff was unpleasant. They are very unprofessional and impolite. I don't understand why everything that has to do with Morocco is expensive, phone call, bank rate, exchange rates, airfares,... We are not made of money.
By Bashir on February 18, 2009 at 08:05 AM