Frank's Appliance

Dear Frank, I want to take this opportunity to thank you very much for the consideration and excellent customer service I recieved from your company. The faucet I purchased from you caused you 3 trips to my house and a replacement at a cost to you. I really appriciate the service you gave me and look forward to doing business with your company in the future. I will recommend you and your company at every opportunity I get. Once again, thank you for a great example of local companies and the wonderful service they can provide.
By M. Long on June 30, 2008 at 08:44 AM

Went to Franks to set up a service call on my old maytag washer. After speaking to one of the salepeople, Stephan , he figured out what the cost of the repair would be . He then showed me what the cost of a new energy saving washer would be and how quick it would pay for itself. I never felt pressured, he knew the products, and helped me make the right choice.
By Danny Karman on June 27, 2008 at 09:37 AM

I find it curious that repair parts seem to arrive quickly AFTER I have to call to find out status after waiting several weeks. I wonder how long it would really take for Franks to call me if i didn't follow up first. I also wonder why I can purchase a $2K+ Bosch Gas Range from Franks in November 2007 and still not have it operating properly in April 2008. Why am I not allowed to speak to Frank's Bosch rep and am subjected to call Bosch directly and get a different person each time to explain everything. Why is Bosch non-responsive directly to me? Who is the mysterious 'Frank' that I can't seem to speak with directly or schedule a time to talk? Why can't I return the range delivered to me for a replacement? Why shouldn't I be reimbursed for the 4 separate times I had to wait at home for repairs and go to work late or leave work early? Do I sound dissatisfied? I am.
By Deborah Calderone on April 15, 2008 at 09:38 AM