Gateway Tire & Service Center

I changed my tires and 8 months later the tire treads were all gone. The tire was extremely smooth. Only used tires can go bad like that in 8 months. I has 40000 mls warranty and when I asked them to change it for free they denied and blamed that i should have done alignment every 6 months. My car was having less than 30000 mls and I changed it when it was at 22000 ml odometer reading. I strogly believe they cheated me with used tires.
By SS on November 12, 2009 at 02:34 PM

Great service, friendly staff, my number one tire shop!!!!
By BOBBY B on October 30, 2009 at 02:07 PM

This review is for the Hacks Cross location. I puchased tires from the location at 91,000 miles, at 99,000 i had the tires checked and a wheel alignment and shocks added. I stopped by 9,000 miles later to have the tires checked and i was advised the tires were bad and it was my fault because a wheel alignment is only good for 3 months. The tires only had 18,000 miles on them and they were warranted for 50,000 miles. While Shon (mgr) blamed my daughters driving habits on the tires, in his defense and his words he was prepared to give me a good rate, however my response was 'if you are not willing to stand behind these tires, why would I buy another set from you'. While walking out the store the repair guys all stated their company was wrong in this situation and one of the guys remembered working on the vehicle. However this is the last time I go to Gateway.
By preston taylor on August 17, 2009 at 02:56 PM