LS Fuel

I was verbally abused by the owner of the company when I called in to order heating oil. Horrible person; horrible experience; horrible company.
By Rae on March 02, 2011 at 06:18 PM

The OWNER of the company, RICK, was angry, rude, ABUSIVE and totally out of control during our conversation. I have NEVER encountered anyone with such RAGE and HATE. His issue? He just needed the code that opens my gate. My mistake was asking why they don't keep that info on file so they don't have to interrupt my workday on each delivery. This set him off and he began to verbally abuse me at that point. He told me that he was not going to deliver the oil I ordered the day before because he was losing $$ on it. He screamed & cursed at me then hung up in a fit of rage. . I never raised my voice and treated him with respect; I got NONE of that in return. RICK, obviously, has much bigger problems than trying to please his customers. In addition,they have delivered to the wrong house and tried to charge me for it and they have a problem with communicating important client info to their drivers. If Rick treats his regular customers this way, how must he treat his staff? BUYER BEWARE
By Lori Jones on February 24, 2011 at 11:21 PM

To Jen Who Wrote - Good Fuel Price GREAT SERVICE! Maybe if you had been unemployed, broke, hungry - and LS kept a refund owed to you of over $400.00 for 10 days "After The Check Had Cleared" - and you had two young children to feed, with no money to buy food they need - you would sing a different tune - as I had stated, the driver/delivery person is top notch, friendly, and knowledgeable, but that doesn't make up for the manner in which the OWNER of the company slanders, threatens, and could care less about the customer, only about the $$ - which seems to be the business model of more and more companies these days - as client bases increase, the customer service goes out the window - When the OWNER of a company threatens to come punch you out, and all you asked was for was that the money owed be returned so you could feed your kids - I don't do business with them anymore. One day you'll remember these comments you read here,and wonder why you didn't head the warning(s)
By Daniel Sanger on December 29, 2010 at 03:00 AM

I was confused by the reviews here as my in-laws have used LS for years. For the first time we are in a house that needed an oil delivery and while the posted reviews made me a bit nervous, I couldn't ignore the great fuel price (av 25 - 35 cents cheaper a gallon than other local companies) I had a very pleasent experience when I first called to set up delivery and LS gave me a courtesy call the next morning about 30 min before arrival. Willly, the operator was friendly and informative explaining our double tank system (we had to have a first time inspection). The whole process took 15 min and I see no reason to boycott this company. We recieved good service and the product advertised. We will definitely use LS for our winter oil needs!
By Jen OB on December 14, 2010 at 07:56 AM

These clowns don't have any idea how to treat people as people. Once they have your money, they must put you on a "treat like scum" list - I thought by having a local company fuel my tanks I was doing the community a service, but after my recent experience, of being slandered, insulted and ignored - I wouldn't use them if their fuel was 1/2 the price of the other vendors - WARNING WIL ROGERS, STAY AWAY FROM LS FUEL!!!! Or join the club of VERY DIS-SATISFIED CUSTOMERS!
By NOTTA LS FUEL CUSTOMER ANYMORE on November 16, 2010 at 10:51 AM

These idiots are a joke, they keep your money for 3 weeks, make threats and haven't got a clue about "SERVICE" - IF... you wanted to be treated like a piece dog crap, by all means use these idiots and save a nickle... whoohoo - OR, save the GRIEF, use a REPUTABLE DEALER and stay warm all winter long w/o the headaches!
By former LS customer on November 16, 2010 at 10:42 AM

Wish I had seen some of the other reviews before dealing with these knuckleheads - They must think there is an endless line of people just waiting to be dumped on - sorry to inform you LS, but with the technologies available today, when you treat one customer like crap and lose them, about 10 more will read the on line reviews and decide to shop elsewhere TOO, go figure! Someone at LS should realize that you can't treat people like that and expect to keep their business. I'd rather pay more for the product and have courteous "CUSTOMER SERVICE" than to save a few cents a gallon, and in the process get dumped on and treated like last weeks garbage! LS FUEL - U REALLY SUCK! On a POSITIVE NOTE, the delivery driver was VERY COURTEOUS, KNOWLEDGEABLE and ON TIME - I GIVE THAT PERSON 5 STARS - and some advice, work for someone that treats their customers like people, not chump change!
By Daniel Sanger on November 15, 2010 at 08:17 AM

Absolutely the WORST customer service ever experienced - When calling to inquire about refund owed to me for over 3 weeks now, I was treated VERY RUDE over the phone, not allowed to even speak, LIED to about trying to make contact. After making 4 calls, none returned, basically cussed me out and hung on on me for inquiring about refund that is owed for over 3 weeks - If I was you, I would save the grief and deal with a DECENT COMPANY that knows the value of treating a customer like a person - not chump change! ON A SCALE OF 1-10, I would give LS FUEL a NEGATIVE 10 LS FUEL - U REALLY SUCK!
By Daniel Sanger on November 15, 2010 at 08:00 AM

I called yesterday for the heating oil price. The gentleman said $2.699. He was about to hang up so I said "Excuse Me, can I order oil?". He asked in a bothered tone if I had ordered from them before & I said yes & gave him my name/address. I asked about a first-fill of the season discount & he asked if I was on auto-fill and I said no. He replied that the price was $2.699 which implied no-discount. I said "It is interesting that only auto-fill customers get this discount. He said "It is interesting that we had to chase you for money several times. We only give discounts to people who pay on time". We were previously removed from auto-fill when we were mailing our payment in 30 days rather than COD. This was rude since we made payments in a reasonable amount of time (not chased down). He shouted "I can't take this today; you get your oil from some place else! We will not deliver there!" HE HUNG UP ON ME Griffith is cheaper, nicer, & has budget pay w/ autofill or pay in 30
By Gwen on October 12, 2010 at 07:41 AM

Pros: Oil on time; prices always comparible and many times cheaper than the rest. This is not worth the POOR customer service!!!! Last year, blizzard was coming and we realized we needed oil at the last minute. LS Fuel was too busy (understandable considering weather) to service us that day. We had to take 5 gallon cans to the local AC&T to get us through the blizzard. So, they came without warning a few days later but didn't leave oil. When I called to ask why they didn't leave oil since my neighbor told me they drove by, they claimed there was no check on the door. I was home but no one knocked and I didn't know how much to write the check for because I didn't know they were coming. So, back to AC&T we went with more 5 gallon cans for the next snow storm. For the next delivery, I left a note for the driver (instead of a check) telling them that we were leaving due to poor customer service. We spent the remainder of the season hauling oil ourselves.
By Gwen on October 12, 2010 at 07:23 AM