Lancer Service Auto Care

In the past, I used to service my older vehicle myself and bring my newer vehicle to the dealer. Since I started using Lancer Auto this past year, I’ve realized what a dis-service I was doing to myself - on both vehicles! They have proven to be far more effective than myself and the dealer in maintenance and repair issues. They have been extremely professional and helped me like no other auto mechanic ever has. I’ve had a few issues on my vehicles that they have dealt with professionally, effectively, and in a very straight-forward manner that fixes my car the way it should be with no unnecessary add-ons. I am very comfortable with, and clearly understand the required maintenance of my cars and that it is being done when needed, professionally, and at a fair price. I highly recommend Lancer Auto Service for their ability, integrity, straight-forward approach, clean facility, and the friendly, helpful staff that considers the best interest of the customer.
By David Johnson on December 11, 2011 at 02:07 PM

It's not often that you get the level of professionalism and respect that my wife and I recieved from Jim and Carl. We had to get towed from downtown St. Paul a few blocks to their shop. Their truck was clean, their shop was organized and inviting, and their staff at the front desk were friendly and respectful. I am in the hospitality business and I can honestly say that I was amazed at the way we were treated by a group of people (the mechanical industry)typically not recognized for customer care or kind words. I was particularly pleased with their no-pressure style of talking to us about preventative maintinance. I could tell that they were truly interested in keeping us up and running rather than just giving us the upsale pitch. I even learned that Carl enjoys boating which is a personal passion of my wife and I. Truly top notch, and they now have new customers for the long haul! Brian and Lisa Bergstrom
By Brian Bergstrom on March 16, 2010 at 08:42 AM

I recently took my vehicle to Lancer for repair. I was impressed by the customer service I was provided and the very quick maintenance done on my vehicle. The prices are reasonable as the staff are willing to work with you on various parts (used or new). Also, the explanation of what needs to be done on my vehicle and why such work is necessary was in plain language. I recommend Lancer to anyone.
By Blake on October 29, 2009 at 10:39 AM

My latest experience with Lancers was wonderful. I had some suspension service performed at Lancers during the day and thought that I would save a buck by getting tire service from a "discount" type company that same night. I learned my lesson. After my "discount" service I experience a driveability issue and assumed it was caused by my suspension service. I was wrong and found that with 99% certainty It was caused by the "discount" service. Lancers took my driveability issue very seriously and ask me to bring the vehicle in so they could review the work. I learned my lesson......There is a reason why you can get things slightly cheaper at a discount store, but in the end Lancers is the way to go! Lancers really does stand behind their work and even others at times.
By Chris Nordin on September 26, 2008 at 09:15 AM

I wanted to share how impressed I've been with the team at Lancer! I've experienced excellent service since I've been going to them for repairs and maintenance on my Jeep Cherokee Sport for the past few years. My most recent experience says it all- called today and spoke with Kevin regarding an issue with my cooling system- although they are typically booked, he made it happen, fit me into their schedule, assessed the situation and made the necessary repairs QUICKLY! Thank you Kevin and the entire Lancer team! So great to work with a team of true experts you can rely on.
By Rosie McCown on August 04, 2009 at 02:15 PM

Lancer Service is an auto-shop that I can trust. They are up-front about what is needed, what can wait, and what is NOT needed (even tho I thought it was). I take my work there knowing cost is not the best measure of value. Done right, done once, done with connfidence is worth paying for. If you ever felt uneasy dealing with car repairs, switch to Lancer. A family run business in one location for many many years is due to reputation.
By Dave Houg on April 05, 2009 at 03:29 PM

I have a SAAB and they can be problematic but whenever I have an issue, they are able to figure it out. There have been a couple of tricky issues that were not repeatable the first time, they suggested to wait until it could be repeated, they found it and fixed the problem. They always treat me with great respect and give me the straight story. Lancer service is a first class operation and I highly recommend them.
By Jed Becher on April 02, 2009 at 05:09 AM

Thanks to Jim and his great team who have attentively serviced our cars for years. We both worked in St. Paul for a long time so dropping the car off "way back when" was a breeze. And even though we are not in St. Paul anymore, it still is a breeze. We both choose to wait for our car and with a good cup of coffee in hand, a newspaper and magazines on the coffee table, the time goes quickly. The attention before, during and after our service is always tops. Good, clear explanations help too. Thanks to all of you. We would not think of going any place else for our cars.
By Hope Esparolini on April 01, 2009 at 08:42 AM

I never write reviews for companies but just had to for Lancer Service. I had an issue with my 1995 GMC truck in which it would not start. I called Lancer Service and they provided me a level of service that has been missing in the country for a long time. They helpfully walked me through a few steps in testing and then provided me the answer on how to easily fix it myself. What other auto shop would do that? The only reason I am giving Lancer a 5 star rating is because this site won't allow me to give more then 5 stars. Lancer Service sets a new bar in customer service that more companies should try to achieve!!
By Kirk Ziegler on March 19, 2009 at 11:05 PM

I was very happy with my service at Lancer, better than any mechanic I've dealt with. I have an older Mercury Sable with an engine that kept dying. Lancer fixed the issue and alerted me to a another issue - one that I actually already knew about (car has trouble shifting out of park) but had chosen previously to not repair them due to other mechanics told me it would cost near $1000. Lancer fixed my initial problem and the other problem for a price far less than I expected - about $300. Interestingly, I just had my Volvo at the dealer for "routine" maintenance that was $1000, so I was shocked at how low the price at Lancer was. I will be bringing both cars now to this mechanic. Plus, the service is much better than the dealer.
By Jesse H on January 28, 2009 at 09:33 AM