Lolabella Boutique

Most recently, my 18 month old daughter and I went in to get her a pair of baby Toms, because Nordstrom didn't have the color we wanted. Biggest mistake as a consumer. While we were looking, I let my daughter out of her stroller, so we could try on the shoes. While we were waiting (forever) for the clerk to come back, my little one grabbed some flip-flops off the bench and dropped them on the ground. Cheap, boring flipflops. A short haired brunette twit ran over (fastest I've ever seen any staff in that place move) and yelled, "Oh My GOD! We can't have her doing that to the merchandise! What is she doing!?!?!?!?" Seriously? Let's have a discussion about proportionate response. She made us feel totally unwelcome, and between her rolling her eyes, and sighing so the store next door could hear, I was mortified. Not at my daughter's behavior, but at her reaction. Needless to say, NEVER AGAIN. Don't waste your time or money there. Nothing is worth being treated like second class.
By LyndsayLynn on May 13, 2011 at 06:34 PM

Seriously? This "boutique" is a joke. They have Toms. They have jeans. They have wallets. They have the most HORRENDOUS customer service in the West. The high school rejects that work there are the most pretentious girls to ever work retail. Do you want a size of shoe? Well, you have to go to the counter, break up their gossip fireside, and beg them to get it for you. Dressing room? Maybe if you're famous. It's apparently asking too much to get human decency out of the staff. DO NOT waste your money here. There are so many other places to shop.
By LyndsayLynn on May 13, 2011 at 06:33 PM

The clothing aside from the name brand denim, is all poor quality. i found some of the same stuff at forever 21. When i tried to wash the $60 dress i purchased in january it lost its shape and shrank. i was very disappointed with the woman who "helped" me, meladie or melanie, was way to opinionated, she said "no, that doesnt fit you at all, take it off, we can do better" to a blouse i really liked. i will not be shopping at lola bella again.
By Kimberly Green on February 21, 2011 at 06:58 PM

I have been shopping at LBB since they were in the downtown mall. They are knowledgeable about their merchandise and willing to transfer from store to store (Gateway/ Fashion Place) or special order if that is an option. They will also allow holds on merchandise which is becomming rare at most boutiques. Thanks to all the staff at both LBB's for their excellent customer service and great clothing!
By Debbie Anderson on December 14, 2009 at 11:46 AM

I was looking for a pair of these specific Ugg boots, my wife could not find them anywhere else, including Nordstrom. We were able to find them at Lolabella Boutique, located at the Gateway, sale associate was so awesome, she was able to transfer the right size and we came bought them. We were thrilled. Thanks Lolabella!
By Wynn on November 04, 2009 at 01:33 PM

I was "helped" by the most pushy sales girl i have ever encountered. I went into Lolabella in the Gateway looking for a pair of jeans and as soon as i expressed this to the heavy blonde sales girl (who by the way had a very off-putting tattoo on her shoulder) she latched on to me with dollar signs in her eyes. I am now afraid to go in there for fear that she will attack me again.
By Angela on October 16, 2009 at 09:58 AM

i went there one time and there was a plain white t-shirt for 60 bucks! Seriously?
By Anonymous on August 08, 2009 at 08:50 PM

I don not shop at LolaBella anymore. When I used to go in there I was never greeted and I never seemed like I was welcomed there. Something needs to be done about that!!!
By Ariane on April 18, 2009 at 08:48 PM

I love the clothes there but do have to agree with Wendy on the customer service...they aren't particularly engaged with the task of making sure you're doing ok. But the clothes, shoes, accessories....everything is gorgeous. Even the front door!
By Millie on February 11, 2009 at 02:27 PM

I think lolabella is the best!!!! everytime i go there i want to buy everything in the store they have such a cute collection of things! shoes purses jewlery and CLOTHES! and all the girls that work there have always been super nice to me never mean or ignore me! i would defenatly suggest it!
By bree holzendorf on January 18, 2009 at 10:39 PM