FAQ: Merchant Dashboard

What is the Dashboard?

The Dashboard allows you to monitor and improve the metrics that are important to growing your business. Visit your Dashboard to easily create content to find new customers, monitor and improve your reputation, and track how many invitations you have sent (and how many merchants have responded) and how well your coupons are performing.

Also, the Dashboard allows you to edit all you business contact information. Click here for more information.

How do I use the Dashboard?

Once you’re logged in, simply click on the ‘Take me to me Dashboard’ link at the bottom of any MerchantCircle page. Once you’re on the Dashboard, manage your listing and dig into all the features MerchantCircle offers. Check out our MerchantCircle Education Center, it has all the resources you will need to get started managing your MerchantCircle listing.

The information in my listing is incorrect. How do I fix it?

You can claim your business listing on MerchantCircle for free and update your information. Click on the "Claim this listing" button on your listing to claim it - enter your contact information and select a username and password to complete the process. Once you have claimed your listing you can change any of the information on it:

1. Log into your account
2. Click on ‘Customize My Website’ in the left hand navigation bar (a list of options will show up).
3. Click 'Edit Business Profile' in the newly displayed list.
4. Edit your business information - make changes to any content on the page.
5. Click 'Save' in the bottom right hand corner of the screen.

For more information, check our MerchantCircle Education Center.

The Map is wrong how do I change the location?

You may edit the location of the map from the merchant dashboard. In order to physically change the location of the pin on the map do the following:

1. Log in to your merchant dashboard,
2. Click on "Customize My Website" located in the left hand tool bar
3. Click on "Map My Business" in the drop down menu that appears
4. Grab the pin with your mouse and move it to the location on the map that you would like it to appear
5. Don't forget to confirm the changes.

Tell me more about Ratings and Reviews.

There are two ways your customers can leave comments on your listing: 1) Ratings (i.e. the Star System) and 2) Written Reviews. Ratings and Reviews are posted directly to the merchant’s business listing. The registrant of the listing has full control over his or her reviews: he or she may respond to and/or delete all reviews from the Merchant Dashboard. For more information on how to manage the Ratings and Reviews, click here.

1. A Star Rating System: Consists of a 1 - 5 star rating. NOTE: Any site visitor or MerchantCircle member may leave a rating for any business listed on MerchantCircle. Ratings are 1 - 5 stars, and are always given anonymously. We limit site visitors to one rating per business. The star system is an average of all the reviews that have been left. For example, if you have 5 reviews, 3-'5' star reviews and 2-'1' star reviews—then your star rating will be the average of these reviews. In other words, 3 stars is your average rating. Because we allow customers to leave anonymous ratings, we give the merchant the control to reset the system from the Merchant Dashboard, click on ‘Connect with Customers’, page down to the bottom of the page, and click reset. See below.
2. Reviews: Are posted by reviewer to MerchantCircle listings. Again, the registrant is in complete control over the content that is displayed on their listing. All reviews can be edited from the Merchant Dashboard. Click here for more instructions.

What are the merchant forums?

Our merchant forums are best source for answers about MerchantCircle and small business issues. They are an easy way for you to trade questions and advice with other MerchantCircle members about the ins and outs of running a small business. These members are the best source of information—because they are the ones who are already using MerchantCircle with success.

The forums are a great place to look for any question you might have about MerchantCircle—in fact, our members have addressed most FAQs you might have when you start to use your MerchantCircle listing. Please also use the forums to contribute your opinions and feedback on MerchantCircle. Let us know what works and doesn't work for you, and what suggestions you have to make MerchantCircle even better. Currently you can access the merchant forums via the Dashboard under the Business Network category.