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About Cincinnati Bell
Repair & Technical Service, Business Customers
Location & hours
- Mon Mon 24 hours
- Tue Tue 24 hours
- Wed Wed 24 hours
- Thu Thu 24 hours
- Fri Fri 24 hours
- Sat Sat 24 hours
- Sun Sun 24 hours
Reviews
Lack of customer service!!!
Cincinnati Bell customer for 20+ years and had wireless over 5 years. The billing and service were terrible, there were charges that were unexplained and had to be adjusted on my bill. Roaming charges when I hadn't left the local service area. I was questioned about a l...ocal number that I was billed for calling and the "customer service" rep INSISTED the call was made from California, where that phone had NEVER been! 2 days later a supervisor called me back to apologize for the error and adjust my account HOWEVER, she insisted on "upgrading" my account for "no additional charge" the next bill was $40 higher than before! The lack of customer service from Cincinnati Bell has been absolutely unacceptable throughout my last 5 years of service with them, it makes me wonder how many times I didn't go over my bill and simply just paid it monthly rather than finding their mistakes. I strongly recommend staying away from Cincinnati Bell!
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