About Factory Direct Appliance
Factory Direct Appliance is your source for home appliances. With a showroom to view our available products, Factory Direct can cover your appliance needs.
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Location & hours
- Mon Mon 9:00 am - 5:00 pm
- Tue Tue 9:00 am - 5:00 pm
- Wed Wed 9:00 am - 5:00 pm
- Thu Thu 9:00 am - 5:00 pm
- Fri Fri 9:00 am - 5:00 pm
- Sat Sat Closed
- Sun Sun Closed
Updates & tips from Factory Direct Appliance
What a time to buy a home!!!!
It is very surprising to me that the market for new homes is in the shape that it is in in Des Moines right now. After all, you can pretty much name your price (reasonably) on any house right now, interest rates are at all time lows, the economy is a little... Read More
What's New
Factory Direct Des Moines is growing rapidly. To facilitate that growth we have expanded our warehouse and delivery capability by adding more staff and new equipment. Our sales staff has recently grown with the addition of Tim hufford, formerly of O'Callaghans in Urb... Read More
Reviews
Awful
Dishonest about "all inclusive pricing" (tacked on delivery charge after I asked for the total price.) Insisted upon delivering my order way before I was ready for it, they were relentless, calling me a few times a week asking to set delivery when I told them over and o...ver I would call them when I was ready for the appliances. Finally allowed them to deliver several weeks early, which they delivered and set in the house still packaged up. When I completed project, I unwrapped everything, and a huge dent in refrigerator door which they were not willing to make right since they were delivered more than 30 days prior. As a builder, I will be sticking with Nebraska Furniture Mart from now on. This would have never happened with them. By the way, Whirlpool Corp agreed with me, and replaced dented door for free. If you want to work with an incompetent, unorganized, and dishonest group of people, then Factory Direct is the way to go.
Pieces of junk
purchased double oven stove and refrigerator 2/2010...right after ovens were installed noticed there was fibers between panes in glass in oven door. had a guy come out, scary guy he couldn't fix it i had him leave they sent another guy out and he didn't do any improveme...nt, finally gave up and lived w/it. now the refrigerator is broke....it is less than 3 yrs old, Christmas time and no frig. broke on friday night have an extended warranty and will not be fixed until this wednesday if i am lucky. factory direct said they have nothing to do w/extended warranty and didn't care to even help w/it. i have been on phone all morning trying to get this frig fixed and other company will not send in their info for repair. please do not buy from factory direct....i believe they sell seconds and do no back their products.
Great Prices
We shopped around at several competitors, but Factory Direct beat all their prices, even special "sales."
What a slection!!
This is a great store. Has every brand and type of appliances you could think of. We'll be back again and again.
Great service....
I had a problem with the dishwasher I bought at Factory Direct. The service man was at my house the next day, and he had to order parts that would take a few days to get here. Someone called me within 5 minutes of the service man leaving the house and offered to exchang...e the dishwasher with a new one. I accepted, and my new dishwasher was installed the same day!!!!! Thanks Factory Direct - Your Fan
Great Store!!!
What a great experience. Thanks Diane for your professionalism and prompt communication.
