A1 Elegant Limo

I ordered a ride to NWK airport 5 days in advance then confirmed it a night before and they just did not show without notice, two hours before my flight. No phone call to warn me about delay, or breakdown, nothing at all. I almost mised my flight. I was lucky that o...ther car service was available on such short notice. Their phones were not answered, my messages were not returned, no apologies were ever made. This business shall have no right to exist. This country is not a banana republic where customrers have no rights and businesses have no responsibilities to their customers. . Read More

After being a customer for years, my family and I just had a horrible experience with the service. Our driver was late, did not check the traffic and did nothing once we were in bumper to bumper traffic on the Belt Parkway on the way to JFK airport. After 3 hours in t...he car, we arrived only to be turned away from our flight because we arrived so late. The driver lied to us saying the tip was not included when in fact it was (which we later found out from the office.) The dispatcher assured us a manager would call and never did. The best part was after we finally were able to get to our destination and return, we arrived at JFK only to find the limo company didn't show. So my children, mother and I were then abandoned in Queens. I will never use this service again! The management did not show any concern for us as customers. If there was a rating of no stars, I would have selected that. Read More