Ace Auto Radiator

The only reason I've came back is because I received a year of free oil changes as a gift. The 1st time I went it took 1hr 45mins for an oil change and tire rotation, this time I dropped of at 8:10am and left instructions to call as soon as it was finished so I could pi...ck it up, at 11:50am I called to check on my simple oil change and tire rotation. He asked someone else if my car was finished and they said they ha a couple more things to check. I was unaware these tasks take 4hrs to complete. I have 1 more oil change left, then I will not be returning Read More

Thanks you for handling the AD Delco condenser issue in colorado for the 2002 Dodge Caravan.

I had been pricing brakes and rotors when I called Ace's. I'd never heard of them before, but they were very helpful on the phone. They wouldn't give me an estimate on the phone (which made me nervous), but offered a free inspection. They got me in right away, and when ...they confirmed the problem, they came back $100 cheaper than the guys that had the sale. I had my kids with me, and they had a nice play area. They said they could get the work done in about an hour. Spot on! As I sat and waited, I listened to their customer service. One customer was angry in general, and she was handled very professionally. Another customer was clueless but the staff took the time to explain the repairs and even explained the bill very thoroughly. They are a small family business, they put their pride in their work and it shows. Having never been aware of this shop before today, I know I'll be back. There is not a lot of pride or customer service left in this world, but I believe in sharing it when I find it. This is one of the good ones. Read More

I set up my appointment and was contacted by Mark explaining upfront of what initial costs would be with a promise to call before completing any repairs. They did call my husband before repairing and letting him know when it would be done. We picked it up today and we...re very happy with the service. We will definetly be returning if any problems come up. I was impressed by the thoroughness of this company taking the time to look at my total car and not just for the reason I came in. I also was impressed with the waiting area. It looks just like a living room and unlike other places doesn't smell like a shop. It is very clean. The staff were very friendly and we are very happy. Read More

Very personable, can work around your schedule. Pricing is good have not had any rework.

I had my car in for front end work last Fri (5/10/13). I was trying to pick and choose what work to have done, but after speaking to Tom it was determined there was really no where to cut costs. On a side note there was so much rattling and strange noises coming out of ...my car's front suspension, every bump sounded like pieces were going to fly from underneath my car with any imperfection in the pavement.\t\n When I picked the car up I could hardly BELIEVE how much improved the car drove. Lets face it, a lot of times you can sink hundreds of dollars into your vehicle and get it back and think "what did I pay for again?". \t\n Well not this time. The car tracked better, drove straight and ALL the strange noise was gone. I picked it up so I could drive to Ames and back, and the drive was really a pleasure. The stress I had of driving with the windows down and hearing all the noises coming from my front end is GONE. I didn't realize how loose my car was until you guys tightened her up. Thank you all at Ace for allowing my old car to feel young and spry again. I greatly appreciate the job you did and getting the bill back at a lower than quoted price was a really nice surprise as well.\t\n Sincerely: Dr. Damian Read More