Is this your business?
Claim your business now
Claim your business to updated business information, add photos and more.
About Advanced Heating & Cooling
Advanced Heating & Cooling is located at 15 Manchester Rd, Poughkeepsie, NY. This business specializes in Gas Companies and Heating Ventilation & Air Conditioning and has 3 review(s) with a star rating of 2.3.
Location & hours
Reviews
Heating Oil
Paid $1 per gallon more than spot price in Dec 2009. Disputed price and service manager said he did not have to tell me where he gets his price from. Extremely rude and unprofessional.
Expensive and Service is terrible
Here's my story about Advanced Heating and Cooling.\t\nCustomer Service is terrible at Advanced Heating and Cooling. The service manager TJ was extremely rude and raised his voice multiple times over the phone to both myself and my wife regarding a disputed service cal...l and charges. I guess he forgot who the customer is...\t\nOur furnace (which they have done the cleanings for the past 4years) was impacted with soot and basically needed a heavy duty cleaning. Unfortunately this occurred on a Sunday morning in sub 20 degree weather with 2 infants in the house where we had no choice but to have the service on a Sunday. 2 hours later a $800 bill appears. Parts were only $16 but Labor was $190hr + travel time. Next scheduled cleaning was a month away! Basically the technician did a heavy duty cleaning. Other certified HVAC technicians have said that the previous years cleaning was not done properly and likely contributed to this condition. \t\nWhen I called to ask about the previous cleaning and effect on this condition TJ said ""life's not fair"" and that ""it is not his problem"". This attitude is indicative of how they seem to run the business and I would not recommend using Advanced Heating and Cooling for any HVAC needs. It's just not worth it. Nobody needs to be treated like that.
another satisfying season w/ advanced
weel the year has ended and we are mid way through the winter,again ADVANCED FUEL did not dissapoint. Fair Prices and great service...unless you are a disgruntled ex employee or a dead beat customer...you know the type that calls for service,is made aware of the charge...s ,then after services are preformed you want to complain about the price...those types of people will not be satisfied w/ advanced...they refuse to tolerate that type of customer and those customers can go elsewhere.My experiences w/ T.J. have been wonderful
Is this your business?
Claim your business to updated business information, add photos and more.
Claim this business
