Advantage Rent a Car

My friends and I traveled to Florida for spring break. All 3 families Reserved cars at Advantage. A male staff person walked away from the counter as we arrived to take a break and the two girls that were left seemed friendly but possibly annoyed. I declined any additi...onal insurance or add ons to the reservation that was made but they ask about insurance, upgrades, and gas filling options. All this while us Mom's are watching 8 children and one dad is on the phone to find out his Dad just had a stroke.\t\n\t\nThe car was nice. It was kind of in the back of the parking ramp and a bit of a walk but okay. \t\n\t\nWhen we turned in the car after 9 days, the real nightmare started. I was handed a bill that was $200 more than the estimate on our reservation. On the plane ride I compared the bill to my friend's and figured out they billed me for their insurance which I refused.\t\n\t\nI landed in the Midwest and called back to Orlando. I was on hold with their horrible voice mail hell for over 40 minutes before I got disconnected. I called back and spoke with their manager. He told me he couldn't do anything and gave me an email address for a higher manager (Stephen). I wrote to him that night with my complaint. It was several days later that another employee (Mark) called me back. He was VERY unpleasant and disrespectful. Not what I needed on the day of my friend's father's funeral. He refused to adjust the bill despite it being the mistake of their employee. I finally ended the conversation asking him to send me a copy of the contract and reservation.\t\n\t\nI waited 2 weeks and never got that but did have the bill on my credit card. I emailed Stephen again to settle the discrepancy but he basically says they are not fixing THEIR mistake because they have my initials or electronic signature.\t\n\t\nWatch out for their business practices and lack of customer service would be my warning ! Read More

We read some negative reviews about advantage which made us nervous. We still took the chance with the rental and glad our instincts were correct. Nothing but positive things to say about this low cost and low profile company that deserves the chance against the bigger ...companies. We probably saved 25-50% on our mini van for the week. just wanted to say super thanks from me and my family!!!\t\n\t\nMark Read More

Always looking for value I stumbled onAdvantage Tent a Car at MCO Orlando Airport. I, too was worried as it was exactly half the price of the more known car rental companies. I booked online with a coupon code but continued to look for "deals" in the 8 weeks preceding... my trip to Orlando. I did call the airport office of Advantage and talked with a representative and he assured me they were affiliated with Hertz and I had mothing to worry about. I wanted a full-size car and rented for $150 for one week plus fees. Everything went beautifully and I was extremely pleased with the service at the airport, ease of return and most of all the price! I would defintely use Advantage again Read More

I was worried, to say the least, after reading reviews for how badly people have felt they were treated by Advantage Car Rental. I booked my car rental directly through their website using a coupon upgrade. The price was right at just under $130.00 for one week in Orlan...do. Pickup was at the airport. Let me just say, the days leading up to me going to Orlando, and even the day of (6/27/11), I was trying to get a different deal through anyone else because I was so worried about Advantage.\t\n\t\nAnyway, my plane is one hour late coming into Orlando from Philadelphia. So, instead of going to the baggage claim first, I wanted to run down to the car rental floor to get things settled. I get down there, not one person in line. Mind you, it is about 10pm on a Tuesday. I walk right up, greeted by the nicest young woman, whose name escapes me at the moment. The process was so quick, less than 6 minutes at most. I had my keys and was gone. No pressure for insurance or an even better upgrade, although I was asked.\t\n\t\nThe car I received, which was classified as a mid-side, was a brand new (only 1,000 miles on it) Nissan Sentra. Totally clean. Still had the new car smell. I was impressed.\t\n\t\nOn my return (7/5/11), no issues either. Car was checked out, I was on my way. Everyone from Advantage that I encountered was very nice.\t\n\t\nOh, and I don't work for Advantage. This is a legit review of my experience. I gave the same review on Epinions. Read More

Up front let me state: I never complain about service, but this was so bad that I had to let others know.\t\n\t\nBy far, this was the worst experience with a rental car company I have ever had! While the price was the best of any company, the customer service was horren...dous. We waited in line for 1 hour and 30 minutes with only 9 people in front of us and 4 people "supposedly" working the front (although they became phantoms). When I asked the worker at the front if this was a difficult night, he told me, "No, this is normal. We have long lines every night. If you want customer service you need to go to Hertz or Avis, but if you want a good price you can wait in line." I asked if he would allow me to take out my video camera and film a commercial. \t\n\t\nThe price is the only reason why I gave them 2 stars. I'm not really sure the price we paid was worth the wait. BTW, they don't answer the phones either, so don't bother calling with questions.\t\n Read More