Amanda's Fireplace

problem not resolved at all in fact the manager hung up on me saying he was not going to do anything for me ! very rude ! no resolve ! sold bad product ! full well knowing selling bad product and not willing to resolve problem !

We have purchased two stoves from them, they've worked to resolve issues and were very helpful with everything. I recommend them, Abby and Michelle are delights and very knowledgeable.

The rating should be 0. I do not recommend anyone to patronize Amanda's Fireplace. I have had the worst customer service experience with them. I did not receive the customer support neccessary to reslove a defective part and was insulted in the process.

RE:steel chimney liner: Techs had to be told to use a piece from original vent to make the attachment to burner. Insulation was taken from hot water heater to stuff around liner coming out of brick wall. Hole in wall was not sealed with cement. No cap put on liner.
Cost over $1000 for rotten job.

In October of 2008, we purchased a pellet stove from a distributer of Amanda's. Since then (now October of 2009) we have had 5 different pellet stoves delivered to our house. The current on is a "West Point". Yesterday. I started the stove at 4:30 AM because it went out... the night before (as it has done for the past 4 days) and the house was cold. I left for work at 5:40 AM with my husband in bed. At 6:45 he was awakened because the house was full of smoke (thank the Lord he woke up). Yesterday, I called Amanda's and was told I would be called back. I called them 5 minutes before they were to close and left a message with my work phone and home phone. I heard nothing. This afternoon, I called again today and after 1 1/2 hours was told that there is nothing more they can do for me. My reply was " and you are going to leave a dangerous stove in my house". Do not buy from these people. They do not stand by their products. If I could give them a "0", I would. This is not over. Read More