Active Question

1. What can be done when there is a charge for Wi-Fi?
   

   What to do when the hotel advertises Wi-Fi available however does not let the customer know there is a charge for it?

   Tags: Oakridge, OR, fi

   Answer Question

   You can add Links | Picture | YouTube Videos to your answer.

   Send me new questions in Hotels & Lodging Submit Answer

   Please Log In or Sign Up to answer this question
   0

   0

   Show me another question! | Report Abuse

   Asked by MimiC from San Antonio, TX
   Answered 16 years ago.

2 Answers

1. 
   Mimi -
   
   I agree completly with the Sunset Motel. We as practice quote all inclussive. However if I see "Wi-Fi" available, I almost always ask what that means before purchase. Everyone from Airlines, to Hotels tend to have this be an add on service. So I think it is not being wholy truthful, however I'm not sure what recorse you'd have unless you were specifically told it was included.
   
   Darik Eaton
   The Urban Oasis
   "Redefining Accommodations"
   1

   0

   Report Abuse

   Answered by The Urban Oasis 2414 1st Ave, Seattle, WA, 98121, 206-456-5251 (Novice with 127 pts.)

   Answered 16 years ago.

2. 
   Personally I would class that as misrepresentation as you should be able to see any charges in advance. Here at the Sunset we have a strict policy of any price quoted on the phone or shown on our website MUST include all charges including tax, so the guest knows exactly what they are going to pay.
   
   Having said that it's getting more and more common for hotels and motels to quote a very low price then try to add charges and tax at the checkout! One motel around here does exactly this and then adds $10 for each person over 1, $12 for a pet and then adds tax to that.
   
   So my advice would be inquire when you book for a total price including any extra charges and get it sent to you via email. Then if they try to add anything at the checkout you can refuse to pay quite legally.
   1

   0

   Report Abuse

   Answered by Sunset Motel 1200 Bridge Street, Clarkston, WA, 99403, 509-758-2517 (Novice with 120 pts.)

   Answered 16 years ago.