About Customer Service Jobs
Customer service jobs deal directly with the public. Customer service representatives work in call centers, retail stores and many other places that communicate with customers via telephone, online or in person. Most service careers do not require degrees. They do need typing and computer training.
Telephone Jobs
When customers need to call and speak to someone about products, concerns or personal accounts, they deal with phone representatives. This type of customer service career requires patience, excellent phone manners and a pleasant attitude. Phone representatives also need good typing skills, computer knowledge and knowledge of certain computer programs like Microsoft Excel and Word. They typically receive several weeks of training in regards to a company's software programs, telephone protocols and services.
The types of phone customer service careers include:
- Banking
- Cellular phones
- Retail stores like Walmart and Sears
- Health Insurance
Internet Sales
The Internet is increasingly becoming a way to provide customer service. It comes in the form of online chats. Customers may have questions about a particular product or service and choose to chat with representatives on their online chat systems. Online sales jobs also involve approaching customers through friendly pop-ups. Sites like Verizon know when customers come to the site seeking information about the company's services and products. A representative may use an online pop-up requesting to assist customers. Customers have the option to begin or end the chat.
Retail
Retail stores hire people to sell or promote their products and services. They typically walk through the store and ask customers if they can assist them look for anything they need. This may be annoying to some customers but helpful to others.