About Workplace Violence Training for Health Care Workers
Health care workers have always faced a considerable risk of job-related violence. Acts of violence can occur in or around hospitals or any other healthcare facility and include threats, violent behavior and physical assault. Not every incident of violence can be prevented, but workplace violence training can significantly reduce injuries and threats to worker safety.
Violence Prevention Plan
A violence prevention plan should be created by administration and made available to all employees of the health care facility. A good workplace violence training plan should make employees aware of the possible threats they may face in the workplace. A "zero-tolerance" policy toward workplace violence should be put into place and the plan should clearly state that no reprisals will be taken against employees reporting violence. These assurances will encourage prompt reporting of any incidents of workplace violence.
Commitment
All employees and management should commit to a violence prevention plan and its training. This commitment will allow employees to feel like they are working on a team with management to reduce violence. Clear policies regarding violence and workplace violence training will teach employees the benefits of reporting violence and will help boost confidence, which will in turn increase commitment to the violence prevention plan.
Investigation
Healthcare facilities should be evaluated for possible violent threats. Determine employees' exposure to mentally unstable patients and make sure these employees are trained to deal with possible outbursts. Examine employee turnover and stress, as these influences can lead to tired or angry workers. Inspect the availability of money and drugs in the pharmacy area, as this is a likely place for robbery.
Preparation
Not all workplace violence can be avoided, so train employees to deal with all threats quickly and safely. Training should include conflict resolution and how to control anger. Self-defense and support practices should be part of all training programs.
Post-Incident
Employees and management should be trained on what to do if they are a victim of or witness to violence in the workplace. A support program for employees should be available in healthcare facilities, as without support, employees may be afraid to resume working. Victims should be treated without delay after an incident, both with needed medical treatment and a psychological evaluation.