Duties of a PC Support Technician

The duties of a PC support technician can vary depending on the company in which they are employed. However, there is some common technical knowledge that the technician is required to know regardless of the company. Some companies want specific skills but are willing to train on their own products, which is the norm in the technical world of support.

Assisting with Internal Technical Operations

Many companies use their PC support technicians to work on internal configurations of desktops and other peripherals as needed. Often to make certain that the company's computer systems and networking are up to par, which results in fewer computer problems.

Take Incoming Calls from Customers

If you work for a company that sells computers or software products, you may work as a technician solving problems for customers over the phone. This requires not only good technical skills, but also excellent communication abilities because the specialist needs to know how to ask the right questions in order to get to the bottom of the technical issue.

Helping to Train New Staff Members

Typically on help desks there are levels of support, if you are hired on as a PC support technician, you are probably at a higher level on the scale with advanced experience. This means that the company may look to you to help train level one help desk trainees. This is actually very good experience for you because it keeps you on your toes about the various hardware and software applications the company uses, and it is allows you to see who has the best technical skills.