FAQ on Towing Service Companies
Towing service companies specialize in helping motorists when their cars break down. They also help with simple roadside services. Vehicle break downs can happen at any time so it is important to understand the details of towing service companies before having to call them.
Q: What types of services do towing companies offer?
A: The services offered by towing companies vary from company to company and may include general towing, tire changes, fuel delivery, lock-out services, winch-out services, accident clean-up, vehicle impound, repossession services and abandoned vehicle pick-up.
Q: What do towing service companies charge?
A: Charges vary by company and by area so make sure to shop around to get the best prices that fit your individual needs. Towing companies tend to itemize their charges rather than offer a flat fee. There may be hook-up charges, mileage charges and various labor charges depending on the type of tow. Be sure to discuss all the charges involved with the dispatcher before agreeing on the service.
Q: What hours are towing service companies open?
A: Most towing companies are open 24 hours a day, seven days a week. Towing services on nights, weekends and holidays generally cost more than during regular business hours. When using a towing company it is important to ask if their rates change on nights, weekends or holidays.
Q: What kind of information do I need to give the towing service company when I call for a service?
A: The towing company will need to know what type of service you need. They will also ask for your name, telephone number and the address to where you want the vehicle towed. You will need to tell them the location of the vehicle, the year, make, model and color of the vehicle, and whether the vehicle has any special modifications such as being lowered or lifted.
Q: Will I be able to ride along in the tow truck while my car is being towed?
A: You will need to ask the towing company if they allow their customers to be passengers. Some towing companies have strict policies against this while others do not. If the towing company allows passengers and you have others with you, let the dispatcher know so they can send a truck that accommodates more than one passenger.