How To Handle Unhappy Car Repair Service
Almost everyone has had the experience of hiring someone to do a job and then being left unhappy. Car repair is no exception. If you take your car in for service, you have the right to expect that service to be completed correctly and in a timely manner. If you find that the repairs have not been done to your satisfaction, there are some steps you can take to hopefully rectify the situation.
- Voice your concerns as soon as possible. The sooner you let the company know of your dissatisfaction, the better. Remain calm and document all facts and dealings you have had with the company. Save all receipts and paperwork, in case you need them later.
- Visit the repair shop in person to discuss your complaint. If possible, speak with the person who worked on your car. Be specific as to what is wrong, whether it is an issue with what was supposedly fixed or if a new issue has emerged that you feel is the result of the mechanics work. This gives them a chance to fix the problem and often works.
- If you are not getting satisfaction with the mechanic, ask to speak to the owner or manager, if there is one. Stay calm and speak in a quiet reasonable voice. Stick to the facts, stay courteous but firm.
- Contact the Attorney General's office if you are not satisfied with the results you get from the mechanic or manager. Someone there will guide you through the steps you should take.
- File a complaint with the Better Business Bureau. The service repair shop may be more willing to take care of the problems once they find out that you have filed complaints with both the Better Business Bureau and the Attorney General's office.
- Put a call in to your lawyer. If you cannot seem to get anywhere, you may want to speak with a lawyer.
- You might also choose to file a claim in small claims court. Bring all relevant paperwork, receipts and warranty information with you. Organize your thoughts on paper, so you will not forget anything.