How to Become a Reputable Plumber

You have worked hard taking classes, learning your trade as a plumber and completing hands-on projects.  Being a plumber is your career, but how can you become a reputable plumber?  How can you become the plumber that people trust and refer to their neighbors and friends?  Earning a good reputation takes time, but it can be done.

• Complete plumbing jobs to the very best of your ability.  Make sure that your work is complete, thorough and successful.  If you need assistance, get it.


• Talk with your clients and get to know them, not just their plumbing problems.  Find out how long they have lived in their home, how many kids they have or what they do for a living.  Your clients are people, too. 


• Ask your clients if they are satisfied with your service.  If not, ask what you can do to fix the problem.  If so, ask the client to refer you to friends, co-workers, family and neighbors.  You may want to ask clients to fill out a comment card.  You can post positive comments in your office.  When new clients read successful stories from previous customers, they tend to feel better about you, as a plumber. 


• Leave a business card or flier with your client.  You may leave a few if the client knows of someone who may need your services soon.


• Follow up with your clients a few days after your service.  Make sure that everything is working properly and ask if they need any further services.  The only true way to become a reputable plumber is build a positive reputation for your work and your service to the customers. 


• Treat every customer as if they are they are your only customer.  You will begin to build a good reputation among people throughout your location.