Medical Clinic Front Office Duties

The front office of a medical facility is generally bust. Staff in the front office is responsible for answering multiple telephone lines and service customers as they approach the counter. Patients arrive in medical offices as early as 7 and 8 a.m. There is always a need for staff to maintain a medical office front desk, even if the physicians’ office is a small one.

Receptionist

The receptionist is the first person that a patient talks to. A receptionist greets the patient and place calls to the nurses or doctors’ to inform them of your arrival in the office. Answering multiple calls, taking dozens of messages, and scheduling appointments are some parts of a receptionists’ duty. The receptionist is generally experienced when it comes to medical terminology and possesses great customer service skills. Some receptionists are registered nurses and they may have extra abilities they may be able to fulfill within the doctor’s office.

File Clerk

A file clerk or transcriptionist is responsible for maintaining the information that is removed or updated in a patients file. The file contains the medical history of each of individual patient. A file room is a part of all physician offices; this is not a room that is generally accessible by the public. Transcriptionists can all request additional test or research information for the physician, an insurance company, and the hospital. The accuracy of a patients records in important to maintain to stay in compliance with state and federal laws.

Secretary

A secretary or administrative assistant carries a heavy load for doctors and nurses. The secretary can be the mediator between two parts of staff, oversee the operation of how the office is run, and keep track of every aspect of the office. A secretary is extraordinary in their duties that can entail anything from training staff to maintaining the company’s budgets.