Qualifications for an IT Help Desk

Information technology (IT) desk help involves helping people understand and use computers effectively. IT desk help workers handle technical questions from customers, educate people in computer operation and software and make sure computers are performing at their best. Some IT desk help workers assist customers over the phone, while others help online and in person.

Education

IT help desk work requires a broad range of knowledge about technology. Education requirements vary according to the work being done. Some fields, such as computer science, require a bachelor's degree. Other positions only require technical certification or an associate's degree. The level of education for IT desk help depends on the knowledge required to perform the job. 

Training

Many employers offer on-the-job training to their IT help desk workers. The training can last from one week up to a year. Sometimes training also requires traveling to another job site. Another type of training is continuing education programs or credits. Many colleges, universities and companies offer classes or courses to IT help desk workers. These classes are designed to help the employee stay up-to-date on technical equipment and software. Some companies will pay for this type of training for their staff. Several businesses develop their own training programs that are specific to their business market.

Professional Skills

Information technology help desk workers must have strong inter-personal skills. Problem solving skills are also a plus. IT desk workers deal with customer problems, complaints, and questions. Communication skills must be strong as the help desk worker must be able to understand what is being asked, what the problem is and how to explain technical answers for almost any situation to people with various knowledge.