Benesyst, Inc.

Lost forms for one claim. Stated they never received them. Sent a form letter for another claim to say that the claim was denied. Had to call to find out problem. Problem was they were unable to scan in copy of receipt. Sent them a clear copy-not dark enough they say. ...So why didn't the letter say that? Just a flat out denial. Went on Cobra through them. Had difficult time getting information, much misinformation between different agents. Thanks Charlene for talking to me with a tone of voice that was very condescending and pleased at the same time to tell me I may not have any medical coverage for 3 months and not to go to the Dr. unless I wanted to pay for it myself. Could I have spoken to a more uncaring person? 5 star Poor customer service. Every mailed piece of correspondence (CANNOT EMAIL is what I was told) is dated 7 days prior to receiving-it does not take 7 days for first class mail to go from Minneapolis to St. Paul. They will you tell info is in the mail and website will say mailed, but do not receive for 7 days and if there is time frame for need to respond, it starts on the mailed date. Thanks Sharon for NOT calling me back!!! Read More

Lost forms for one claim. Stated they never received them. Sent a form letter for another claim to say that the claim was denied. Had to call to find out problem. Problem was they were unable to scan in copy of receipt. Sent them a clear copy-not dark enough they say. ...So why didn't the letter say that? Just a flat out denial. Went on Cobra through them. Had difficult time getting information, much misinformation between different agents. Thanks Charlene for talking to me with a tone of voice that was very condescending and pleased at the same time to tell me I may not have any medical coverage for 3 months and not to go to the Dr. unless I wanted to pay for it myself. Could I have spoken to a more uncaring person? 5 star Poor customer service. Every mailed piece of correspondence (CANNOT EMAIL is what I was told) is dated 7 days prior to receiving-it does not take 7 days for first class mail to go from Minneapolis to St. Paul. They will you tell info is in the mail and website will say mailed, but do not receive for 7 days and if there is time frame for need to respond, it starts on the mailed date. Thanks Sharon for NOT calling me back!!! Read More

The worst company to outsource benefits reimbursement.\t\n\t\nI literally had to call them 30 times and write several email providing them application, transcripts, receipts, and more without resolution. Finally, they wanted me to doctor up documents that did not exist...s so I could not get my tuition reimbursed. \t\n\t\nCustomer service is horrible, dumb people processing on the backend, and broken processes all the way around Read More

My employeer used another vendor for managing our benefits and FSA programs about 2 years ago and all we had were problems. My company switched to Benesyst and it has been smooth sailing. I can't speak enough about how nice their customer service is, they are "Minnesota Nice!". Love them, can't recommend them enough.

I have never worked with a company that changes it mind as often as the wind blowing. If my company didn't have a contract with them I would not use them! I would NEVER recommend them to anyone, not even my worst enemy!