Best Buy

The staff at this location is mismanaged. Not one person could help me with my customer service request. I have never been treated so badly by any store. Attitude is the name of the game at this location and almost every staff member has one. I purchased an extended war...ranty and when the item stopped working the store return department would not let me return my item with one piece missing. They blamed the refusal on the store manager/ regional manager choice. The Best buy on Midlothian turnpike said they would allow me to bring back my item and they would only replace what I brought back and I was ok with that. I am happy with the Midlothian, VA location because they are super nice and professional. If you want to be treated like a dog visit the Brandermill VA Best Buy. If you want to be treated like a person and get great service GO TO THE MIDLOTHIAN LOCATION. As of this date every review listed on this site is NEGATIVE for this store THAT SHOULD TELL YOU SOMETHING!!!!!! Read More

Only three stars folks. Attitude is everything. Hire peoplevwho want to work. The college kids have good attitudes for the most part. The older crowd should find other employment if they find no joy working a kids job,

The Geek Squad is mismanaged. If the desk is occupied at all, it has one person there to troubleshoot problems. This makes for a ridiculously long wait. There should be at least two people out front at all times.

Customer service here is awful. The girl at the customer service desk seemed unhappy to have to help me. I called ahead to have a product on hold and it wasn't there when I came to pick it up a few hours later. An employee on the floor assured me the product she found f...or me was the right one but I got home and the product didn't work. Called at 8:43 p.m. and no one answered the phone. They close at 9 p.m. Read More