Black's Tire & Auto Services

, I dropped my car off at Black's Tire for service. They were to replace the struts (which I provided) and service the radiator. As part of the radiator service, I had replacement hoses, since I figured it would be easy to replace, given that the radiator was already dr...ained and did not need additional fluid. Replacing radiator hoses is a routine, easy job, so if it was difficult someone should have informed me. At approximately 11:30, they told me the struts were done and they were moving on to the radiator service. Shortly thereafter, a repairman came out to tell me 2 out of the 4 hoses did not fit. After waiting for 3 hours, I walk out and my car is done finally. No one tells me that it is done. When I look at the bill, there is a $180+ labor charge for replacing the hose. NO ONE told me that it was going to be a 2-3 hour job and cost nearly $200 in labor. NO ONE in their right mind would pay nearly $200 and waste 2-3 hours to replace a hose that did not need replaced IF they had been told about it. Therefore, I did NOT give authorization to do that part of the service since I had NO idea how long or the cost. Discussing it with the manager got me no where. When I got home, I attempted to call the Corporate Office. However, no one there had any clue to whom I needed to speak, how to contact them, etc. Therefore, I am left here. IF the serviceman had done his job and told me the time/cost, I would NOT have had the service. However, because he did not, I am left with a $200 bill for something I would not have paid to get done. Read More