Freedom Burner Services Incorporated

You know, we've been in business for a decade now, we started as a COD service company and five years later segued into full service/COD oil.  It has been an interesting ride and we have so many wonderful people to thank that it would take several weeks of blogs to express our grateful hearts and to name all the folks responsible.  I know the word 'service' is volleyed around with other words like fast, reliable and dependable - and that's a good thing - hey, clichés come from somewhere don't they?  When you are looking for help or looking to purchase something or obtain professional advice you just want to know that you are going to get excellent service - and where does excellent service come from?  Excellent service comes from people.  We've heard all the horror stories about lousy service and customer's being raked over the coals etc.  These folks realized after a hard lesson, that they were drawn in by slick advertising, gimmicks and promises that, if these customer's knew anything about the inner workings of an oil company, would have been able to see that they were just that - useless gimmicks that not only didn't save them one red cent, but usually cost them a bundle somewhere along the line either in service (or lack thereof) or in money!   But if a company is going to offer such guff knowing that eventually the customer is going become wise to the nonsense and then fly the coop, why go through the BS?  For a few quick dollars?  We think that's ridiculous!  It's a snake-oil-salesmen kind of mentality that we just don't understand.  Why not just be straightforward and fair and knowledgeable with folks?  That's what real service is.  When you can get on the phone and hear ‘Freedom' and then say, "hi Gwen, how are you today!  How's the family?  I'd like to get an oil delivery and my Annual Maintenance."  To which I'd reply, "I'm great and how about your family, kid's alright, mom doing well?"  In other words, you know us...and we know you.  That's service.  You also know that the people we send to your home to perform service or deliver oil, know what the heck they are doing and care a great deal about what they are doing...oh, and you know them too!  To our minds this human connection is of the utmost importance.  In a world gone 'corporate' with these big impersonal oil conglomerates throwing out ridiculous promises right and left that don't amount to anything, it is nice to know that you can still find a personal, competent cottage company where the folks are pleasant to work with, do what they say they are going to do and do it well and charge fairly and competitively....and yes, we'll beat anyone's verified price by a couple of cents...if the four dollars you'll save on a 200 gallon delivery will help you out, we're happy to do it!

Freedom, the folks you know, the company you keep!