Brides & Grooms Inc

I found the prices comparable to those of other area bridal shops, yet this shop had more selection and the dresses were of a superior quality. It is true that sometimes the shop is full of customers and there might not be enough staff to keep up. I discovered it was... worth waiting the few minutes until it was my turn to be waited on, because once it was my turn, I had the full attention of competent staff. Terri Scott, Elkton, Maryland Read More

There are 18 reviews indicating bad service on google. Please read them all before considering this store for your wedding apparel. Dresses promised in 6 weeks have taken more than 10 to arrive.

Wow, I am still in shock at this company. They ordered the WRONG bridesmaid dresses and I even brought the dress I wanted up to the counter. Did not call me even call me when these "wrong" dresses came in, I had to call them a week and half later after they had come in.... I am still waiting to hear back from them if they can even order the right ones and have them arrive in time for the wedding!!! I have lost sleep over this, and had a near anxiety attack after dealing with the completely rude, insensitive and unprofessional owner. Do not waste your time or money here!!! Read More

Just do not shop there. Bridesmaids are completely ignored, mocked, and expected to apologize for asking for good customer service. Three of us paid over $60 worth of alterations (after it was said that there 'wouldn't need to be any') AND STILL had to get them to fix... things. They let one girl walk out with a tea length skirt that hung to her ankles and VERY ill-fitting top--PLUS told her to take it to get pressed. DO NOT SHOP THERE. Read More

Horrible experience! Although the store is terribly overcrowded, I knew what dress I wanted so I was able to overlook that. The day I ordered my dress the employees were very friendly & helpful. After a few weeks of having to call the store to get updates & push them t...o call the manufacturer, my dress arrived a month after the date I was originally given. The dress arrived short! I am tall & when I was measured no one took length measurements. When I showed this to the owner she said it was my fault because I should have requested an extra long dress. How was I supposed to know that? Isn't that why I got fitted by the store? She raised her voice in front of other customers and said it was now "my problem". She walked away and left me in my dress. At that point, I took my dress and left. I wasn't going to pay them $200 for additional alterations after I had been treated badly. The store lacks good customer service (poor communication) and the owner is rude. Read More

I had a TERRIBLE EXPERIENCE at Brides & Grooms. After ordering a bridesmaid dress for me in the wrong size not once, but TWICE, the owner altered the second dress she ordered for me and did such a horrible job I could not wear the dress. I ended up spending $400 at th...is store and ended up with nothing, not even an apology for all of the mistakes they made. The sales staff was very pleasant, but the owner has no concept of customer service. She made me feel terrible about myself and was extremely unpleasant to deal with. Read More