Cerious Software

I downloaded ThunbsPlus * and it will not load. Get error that Odbc not found. Several emails to the company and phone calls all remain unanswered and based on the blogs I will never get an answer. used their stuff for years with no problem and deleted old version to... install Version 8 and now i have nothing. I guess this is just another good company headed down the tubes so I am going to have to contest my credit card payment as a last resort. Read More

Like many, I'm a long-time user. Recommended it to everyone. Bought new computer (Windows 7, 64-bit), installed ver. 8, and it can no longer fix red eye in photos. Deal breaker, and no support from Cerious. When I showered everyone with e-mail, I got a couple repon...nses with the advice to use version 4 or 7. Sorry, I've moved on to a different program. Too bad, because it was a good product. Read More

I too am a long time T+ user and upgraded to 8.0. Some aspects of it don't work properly. Filed a bug report. Bug reports show up as closed, but no comment, no update, no communication. Can't even connect to the support newsgroups any more and they were where I coul...d get answers to most questions, or at least find out that it was a program issue. But over the last year customer support no longer exists - same issue as others here - and I have had to ditch T+ even after paying for Version 8. Read More

I've used Cerious Software (ThumbsPlus) for at least 5 years. In January I upgraded to version 8 and cannot get the program to work properly, to use my existing catalog layouts, or even to create a new one). Also, the printers do not show up properly. No one answers ...the phone, returns messages and no replies to MULTIPLE e-mails. After probably 30 attempts to contact them, I'm ditching Thumbs and looking for something else. I've also just discovered that thay have an "F" rating with the Charlotte, NC Better Business Bureau. Read More

I bought Thumbsplus 8 on April 10th. They charged my credit card 3 times! $59.95 three separate times and to make matters worse, they never even gave me a registration code. I'm out $180 to these crooks. Have left 3 voice mails and sent 2 emails. NOT A WORD from them.

I ordered the version 8 Thumbs Plus upgrade on 22 Mar 10 and have yet to receive my key. I have been a licensed TP user since about 1995. Three phone calls with messages left and 5 emails later and still absolutely no reply. I contested the credit charge today and ho...pe to get my money back. I like the product but I will never do business with Cerious Software again...stay away! Read More