FAQ: Mail

Are you receiving your MerchantCircle emails? If not, try these steps to ensure that your mail is being delivered to you.

Gmail

Allow Gmail to receive MerchantCircle emails

Gmail Screen
  1. Log into your Gmail account
  2. Click on "Spam" on the left side column of Gmail
  3. Check for MerchantCircle emails in Spam list
  4. Select MerchantCircle email
  5. Click the "Not Spam" button above the Spam listings

Yahoo! Mail

Allow Yahoo to receive MerchantCircle emails

Yahoo! Mail Screen

Make sure Spam messages are not being deleted

  1. Log into your Yahoo account
  2. Click on "Bulk Mail" on the left side column of Yahoo mail
  3. Click on "Spam Guard Settings"
  4. If "immediately delete these messages upon receipt" is selected; please select "save messages in the Bulk folder for 1 week"

Check Bulk Mail Folder for MerchantCircle emails

  1. Click on "Bulk Mail" folder
  2. Look for and select email from MerchantCircle
  3. Click the "Not Spam" button in the above toolbar

If you cannot find any mailings from MerchantCircle and want to ensure that future mailings arrive; you can set up a filter

  1. Click on "Options"
  2. Click on "Filters"
  3. Click "Add"
  4. Enter a Filter Name ie: MerchantCircle
  5. Enter MerchantCircle.com into "From header contains: "
  6. Select to Move the message to Inbox
  7. Click "Add Filter"

MSN - Hotmail

Allow MSN - Hotmail to receive MerchantCircle emails

MSN Hotmail Screen

Check Junk Mail folder for MerchantCircle emails

  1. Log into your MSN - Hotmail account
  2. Click on "Junk Mail" folder
  3. Look for and select email from MerchantCircle
  4. Click the "Not Junk" button in the above toolbar
  5. Select to add MerchantCircle to your safe list

If you cannot find any mailings from MerchantCircle and want to ensure that future mailings arrive; you can set up your safe list

  1. Log into your MSN - Hotmail account
  2. Click the "Options" button on the far right side
  3. Click on "Junk Email Protection"
  4. Click on "Safe List"
  5. Enter merchantcircle.com
  6. Click "Add"

AOL

Allow AOL to receive MerchantCircle emails

AOL Screen

Check Spam folder for MerchantCircle emails

  1. Log into your AOL account
  2. Click on "Spam Folder"
  3. Look for and select email from MerchantCircle
  4. Click the "Not Spam" button

If you cannot find any mailings from MerchantCircle and want to ensure that future mailings arrive; you can set up your custom sender list

  1. Log into your AOL account
  2. Click on "Settings"
  3. Click on "Spam Control"
  4. Click on "Control Who I Get Mail From"
  5. Select "Allow mail only from senders on my Custom Sender List"
  6. Click on "Custom Sender List"
  7. Enter merchantcircle.com into list

Outlook

Allow Microsoft Outlook to receive MerchantCircle emails

Outlook Screen

Check Junk Mail folder for MerchantCircle emails

  1. Open your Outlook email client
  2. Click on the "Junk Email" folder
  3. Look for and select email from MerchantCircle
  4. Click on the "Not Junk" button in the above toolbar

If you cannot find any mailings from MerchantCircle and want to ensure that future mailings arrive; you can set up your custom sender list

  1. Click on "Actions" in the above toolbar
  2. Select "Junk Email"
  3. Select "Junk Email Options"
  4. Select the "Safe Sender" tab
  5. Click "Add"
  6. Enter merchantcircle.com