Davis Vision

I would like to commend Trisha who works at Davis Vision in Medford. I noticed the two times I had appointments she was very friendly and quick to help the customer. I was picking up my contact lenses and brought in a spare pair of sunglasses that had broken that I pu...rchased privately elsewhere. I asked Trisha if she could help fix them. Within 5 minutes they were as good as new. She was so accomodating and offered her help anytime if I needed it. She is an asset to Davis Vision and in my opionion gets an A+. I will add a customers perception is very important to any business. I feel someone in management should take a step back and take the time to evaluate the process in which Davis Vision operates their business. I waited a long time from point A to point D just for a contact lense visit. This visit took at least 1 1/2 hours and was a scheduled apppointment. When I picked up the lenses with my scheduled appointment it was another hour. I actually left and asked them to mail the presciption to my home. It really could be a great place. With the correct management skills it could be an awsome place especially if your representatives have exceptional customer services skills such as Tricia'a. Read More

Goodness, I don't even know where to begin. To the owner/manager of this medford location: Your staff is incompetent. (at least the girls who speak on the phone) ie, Jessica. You need to hire people who can actually handle the public. One word: RUDE. Please don't go to... this location unless you want to be there for at least 2 hrs. Services is extremely slow. Be prepared to explain your visit at least 3 times, and God forbid you need to go for a follow up with the doctor... save yourself the frustration. Read More

TERRIBLE SERVICE. MY DAUGHTER HAD A APOINTMENT FOR 11 A.M. ARRIVED AT 10:50 AND FILLED OUT PAPER WORK. BY 11 A.M WAS SEEN BY DOCTOR. WAS FINISHED AT ABOUT 11:10. SET IN LOBBY UNTIL ABOUT 12. WITHIN THAT TIME ABOUT 10 PEOPLE HAD COME AND GONE. NOW LET ME TELL YOU T...HEY WERE NOT SHORT OF HELP. THEY HAD ABOUT 10 PEOPLE WORKING IN THE STORE, OF WHICH MOST OF THE TIME THEY WERE JUST STANDING AROUND TALKING TO EACH OTHER. AT ABOUT 12 NOON I WENT TO THE COUNTER AND TOLD THEM I COULD NO LONGER WAIT. THEY TOLD ME TO SIT DOWN FOR A FEW MINUTES BECAUSE I MIGHT HAVE TO PAY A SITTING FEE OR A DEDUCTABLE. FIRST OF ALL WE HAVE NO DEDUCTABLE. SO I SAID NOTHING AND SAT DOWN. AFTER WAITING ANOTHER 15 MINUTES, I LEFT. NO ONE EVER CALLED ME, ALL THEY DID WAS JUST LOOKED AT ME SITTING THERE. Read More

I had my eye exam on december 14th and recieved my glasses on December 22nd. Usually they dilated my eyes but because there was a holiday party going on they didnt. When I got my new glasses, I wore them for 2 days but they felt strange, so I went back to my own glasses.... Finally, I got an appointment with a different eye doctor. It turned out that the new prescription was totally wrong, the old glasses were fine, the new lens I received were wrong. I spoke with the Manager, she refused to give me new lens with the correct prescription. She was also rude and unwilling to come to any agreement. I have been going there over 20 years. They have lost a customer, I will NEVER GO BACK there again! Read More

After waiting forever for my appointment and ordering contacts... I never received a phone call that they were ready to be picked up. I finally went up to the store 5 minutes before they closed and the door was locked, other customers were still in the store. EVERYONE ...completely ignored me I even had one person come right up to the door to fix something look at me and then walk away-- later to find out that he was the MANAGER of the store!! Finally another costumer came out of the store so I went in and walked up to the counter and asked for my contacts that I already paid for. When I told the man who ignored me earlier that I never received a phone call -- he asked me for my phone number and I said You do not need it, because I am not coming back here again after being ignored at the door. He then began to yell at me and it continued from there... I WILL NEVER GO BACK--- I do not recommend this store to anyone EVER!! Read More

Not worth the hastle Called for an appointment as a new patient and was placed on hold for 12 minutes - hung up and redialed the phone was answered promply however again I was placed on hold -- for 18 minutes this time! So I hung up and called back, this time as soon... as they answered I said CONGRATULATIONS YOU JUST LOST 3 NEW CUSTOMERS I DO NOT reccomend this location at all. Go to Northport location Read More