Far West Supply

We rented a walk behind floor scrubber on 07/16/2014, upon starting the machine, it made an extremely loud, horn like noise without ceasing as it continued to be operated. We tried trouble shooting with no success and immediately put the machine away, not to be used unt...il we could get assistance from far west supply. Far west supply was contacted but there was no after hours or emergency support number (which is a standard practice for all rental vendors). We contacted the delivery man, who claimed to be a staff member of far west supply but he did not speak any English. Luckily, we speak Spanish and advised him of the situation. He acknowledge the noise and stated that he does not know anything about the machine but that he would get in touch with the service department and would also give us their phone number. He hang up the phone with the promise to call us right back. He never called and rejected our numerous calls. We also left a voice mail for far west supply on their answering service. Far west supply failed in every way, from providing their customers an after hours contact in case of equipment failure. To accountability and responsibility when both their delivery driver and staff member Carrie failed to return calls and messages when promised. This could have easily been resolved if their staff member would ve returned our call as promised with the service managers number, instead of rejecting our calls for the remainder of the night. They also had the opportunity to inspect the machine on site but yet it took them 2 full business days to finally inspect the machine. We have submitted a complaint with the attorney general for the state of Arizona and are exploring other avenues as well. We are more then willing and ready to request everyone that was present, to sign an affidavit as a witness to the performance of their equipment. They never followed up to advise us of their findings. It took numerous calls on our end to try to resolve this matter and they still refuse to take accountability for their failure and have not even apologized. BEWARE before doing business with this company. I could be wrong but one of the 5 star reviews listed for them by a Justin Allen appears to be a Managing Director for Far West Supply. Conflict of interest any one? Read More