FASTSIGNS

responsibility to fix after our one time courtesy fix. He stated that $100 seemed like such a small amount for us to absord to continue the relationship. We made the business decision to forego any future business with this customer, because we viewed this as an unfair ...request, and because this customer seemed willing and eager to deal directly with our subcontractor. Lastly, the comment that we forgot who he was is completely untrue. We delivered every single sign that this customer ever ordered directly to their doorstep without hesitation, and also didn't make a fuss when they were almost 90 days delinquent on a payment owed to us. We asked for half down on their first order only. All subsequent orders were on credit. Read More

Response from FASTSIGNS: The sign in question was a banner bag that was to be placed over top of an old electrical sign cabinet that had been heavily damaged by a fire. The customer was told that this banner is a temporary solution only, and had no warranty because of ...the wind load pressure that this banner would be absorbing. Customer agreed, and stated they planned to replace it with a new electrical sign cabinet in the near future. When our subcontracted installer with boom truck was installing the banner, customer told him he would like to give the job for the new sign cabinet to him! Customer acknowledged that one of the ropes that tied the banner together had come apart because it had been rubbing against a sharp edge of the damaged cabinet. He stated that we should come fix it at our cost because they have a lot more business coming our way if we do. Further, when asked what would happen the next time one of the ropes came apart, customer stated it would definitely be his res Read More

Very unsatisfied....Spent around $3000 in signs and one of the signs ropes broke and his exact words were...I didnt want to do the job anyway...so im not fixing it unless you pay to have it retied...Great Business Man>>lol>>and other excuse was my employee personally at...tacked him verbally...Just wanted a way out of it...besides..Don't most business owners especially franchise business owners warranty their work...Just a shame....Letter going to corporate....Just the loss of one customer from my review i would think would have been worth it for him to fix a few ropes.....Look hard before choosing Fast Signs of Brick New Jersey Read More

Very unsatisfied....Spent around $3000 in signs and one of the signs ropes broke and his exact words were...I didnt want to do the job anyway...so im not fixing it unless you pay to have it retied...Great Business Man>>lol>>and other excuse was my employee personally at...tacked him verbally...Just wanted a way out of it...besides..Don't most business owners especially franchise business owners warranty their work...Just a shame....Letter going to corporate....Just the loss of one customer from my review i would think would have been worth it for him to fix a few ropes.....Look hard before choosing Fast Signs of Brick New Jersey Read More

Very unsatisfied....Spent around $3000 in signs and one of the signs ropes broke and his exact words were...I didnt want to do the job anyway...so im not fixing it unless you pay to have it retied...Great Business Man>>lol>>and other excuse was my employee personally at...tacked him verbally...Just wanted a way out of it...besides..Don't most business owners especially franchise business owners warranty their work...Just a shame....Letter going to corporate....Just the loss of one customer from my review i would think would have been worth it for him to fix a few ropes.....Look hard before choosing Fast Signs of Brick New Jersey Read More