Firestone Complete Auto Care

I've had my car repaired a few times at the Firestone on Haggerty between 7 and 8 Mile Roads in Novi. I've always suspected they were ripping me off, but because the jobs were typically relatively small, I put up with it. My most recent visit was the proof of their cha...racter. I came in with an exhaust leak with my 200,000+ mile Honda Accord. Jacob came out and told me the job would cost $2,100 because the entire exhaust system was rusted out and was hanging on by two O2 sensor wires. Otherwise the whole system would drop onto the road. He said it was very unsafe. Not wanting to spend that kind of money, I took it to S&K Muffler in Royal Oak, MI and ended up paying $733. When I mentioned my experience with Firestone Complete Auto Care, he said the system was not hanging on by two wires, but was fully attached and in good shape. Also, the $560 catalitic converter Firestone claimed was rusted all the way through was fine and in good working order. Read More

My husband'scar had died very close to their business. It was raining and cold and he managed to push it to their driveway and halfway up. Because of the weight of the car and the angle of the driveway he could not get it the rest of the way. He walked inside and ask...ed for help getting it the last 12 feet. He was told they were too busy to send someone out to help. Meanwhile he saw 2 people sitting in back just talking about unrelated business. the result is that is had we chosen to go back after that treatment, we would have had to pay a tow truck $45.oo to tow the car 12 feet. Unbelievable!! We will NEVER give Firestone a cent of our money! Read More