Flat Rate

I sell real estate in the Wisconsin area, specifically, the Waukesha, Milwaukee and New Berlin areas. My clients are often asking for advice regarding home services and my go-to company for plumbing, heating, air conditioning, etc. is Flat Rate Home Services without hes...itation. I had a new client that just had a new baby immediately after buying their home when their heat went out in the middle of the night. I called Flat Rate Home Services myself, since they were new to the area and were still getting settled. The technician got there in about 20 minutes and had their heat back on in less than an hour. I cannot praise them enough…they ALWAYS come through and are absolutely the most knowledgeable staff/technicians with the best prices around! Read More

I recently relocated to the Wisconsin area an bought a new home. Soon after moving in, I realized the house had too many issues for me to handle myself. There was an odd, musty smell coming from the bathroom sink with a “gurgling” sound in the sink piping nearly eve...ry time I flushed the toilet. To make matters even worse, the heat was hardly functioning at all, and being winter time, I could barely sleep the first night, it was so cold. I asked one of my new coworkers if they had a company they could recommend and they pointed me to Flat Rate 24 Hour Home Services. I am so glad they did! Not only did I hear amazing things about their services after asking around, I could not be happier with their services! They fixed all of my new home’s issues at a cost that was reasonable, and ALL their staff were amazing from the first phone call to the technician coming to my home! And…everything works beautifully! You can even schedule their services on-line! Read More

I contacted this company to come out and tune up my furnace and make sure it was in good running condition. The first time they were supposed to show up, it got late and I didn't want a tech in my house at dinner time. I rescheduled for a morning appointment. They di...dn't show by 11:30 so I called and was told he would be there at 1:00. I called them at 2:00, after another "no-show" to cancel. Didn't even get an apology or an explanation. I should charge them for the 2 days I wasted sitting at home and waiting!!!! Read More

Wish I could have shopped around. Furnace guy was polite and fixed my malfunctioning furnace within 30 minutes of being at my home. However, I felt like he worked harder on his sales pitch than the actual replacement part. I had 2 options, buy the part for about $750 st...raight out or for $704 if I paid an additional $88 for furnace cleaning and maintenance 2 months from now. I had no choice but to get the work done if I wanted heat in December for my baby. They also neglected to tell me on the phone that he would charge $115 for diagnosing the problem, in addition to the $29 to come look at the furnace. Granted, he waived the fee if I paid for the work. If not, I would've been out $140 with no work performed. That being said, I had no choice but to pay for the repair, which ended up costing nearly $900, to quickly replace a module on an old furnace. The part alone, that he charged over $700 for, is available for $129.95 online. I understand convenience and company markup, but marking up THAT much is insane and not right. Especially when it's a required fix. Just another company caring more about their pocketbook than the customer. Read More

I have been trying to sell my house for over a year now. I called Flat Rate because I was having a showing that evening and my main floor bathroom toilet was backing up. The plumber got to my house within an hour and fixed the backup in short order. On his way out I ask...ed him if he could recommend any remodeling contractors for my unfinished basement and antiquated kitchen. He mentioned that they do remodeling as well and could give me a quote. I wanted to make sure that they would not sub out any of the work so I could be certain that everything was done by licensed professionals. I've had work done by handymen in the past and although it's cheap up front, I've been paying for it on the back end in late-permit fees, code violations and rework. For less than 2 weeks, crews from Flat Rate remodeled my basement and kitchen and I never once saw a subcontractor. The workmanship is excellent and they have been very easy to work with. They even set up my tax-credit paperwork. I may have been able to save a few bucks by going with a company that subs everything out but I'm happy to pay a little more for the best quality work and the best quality materials. In today's real estate market, it is nearly impossible to sell an old home that doesn't have at least minimal upgrades. Between the tax credits and the increased value to my home, the work paid for itself. And I'm finally able to sell my house!\t\n\t\nI'd recommend to anyone.\t\n\t\nDave Brady Read More

This is the WORST experience of my life. I called them intially, asked them what they charge for them to come out and tell me exactly what was wrong with my AC. They told me $69 is their fee for inspecting what was wrong. The second the guy walked into the door, he told... me it's $115 for them to take a look. After its all said and done, they charged me 383.00 for a 59.00 part and 309.00 for a 40.00 part, and that didnt even include the labor charge of 200.00 when they were only here for 25 minutes. Terrible. Just terrible. Read More