Fort Mill Ford

First service at Fort Mill Ford on my new truck.. One item to fix (seat belt), two TSB's to look at. Made appointment for all items. Ensured new seat belt part ordered in advance. Dropped truck off at 7am for an 8 am appointment. It took them 8 hrs to replace bent ...tensioner. Would have taken longer but I sat in their waiting room after 7 hrs. Delivered it to me broken. New tensioner didn't work at all. Did not have any record of other service - totally dropped. Fixed belt tensioner (which they told me was very difficult to get to), in 20 minutes the second time. Scratched my truck in the process. Awaiting new two day appointment with loaner vehicle to fix paint and take care of the two TSBs. First impression would be zero stars if that was an option. We'll see if they recover on the 2nd appointment. I hope they do. Very disappointed after buying a $44,000 vehicle from them. Read More

Fort Mill Ford has been a great dealership and I would recommend them to anyone that might need a car or truck. I would like to give a big thanks to Frank Arnold and all the others that help make our car run and sound better. I will in the future go to Fort Mill Ford for my next car or truck.

Well how can I put this. Fort Mill Ford treated us kindly and was keeping us up to date on every detail with our Ford car. Would I recommend Fort Mill Ford to other, of course I will. My car works and sound better than when I first dropped it off. It also very important... to keep it in warranty if it's possible, bc it's worth it. Theirs a saying you get what you pay for. Read More

Thanks to Steve I was able to get my first car without a cosigner! He helped me get excellent interest rate and college grad program rebates I didn't even know about. Thanks so muc I love my new Focus and felt very comfortable dealing with Steve.