Geek Squad

I was not able to get on the internet Tuesday morning, and after several frustrating hours on the phone with a Qwest technical assistant she finally thought to ask if we had any bad weather recently (we had a thunderstorm Monday night) and suggested I replace the modem.... I got a replacement at the Qwest store, but with the same result. Another session with Qwest, and they still could not identify any problem, suggesting I contact my computer maker, and/or a local technician. I went to the Geek squad office on 50th, and spoke to "Chief" Sanchez. He took a lot of time to review the problem and symptoms, and concluded the thunderstorm had damaged my modem, and the new one Qwest supplied may not have been credentialed with my PPPoE. He printed up directions to check this on my computer, but also suggested I could just go back to Qwest and ask if my user name and password had been entered into my new modem. They weren't; and when they were all systems were back to go! Thanks Chief ! Read More