Global Warranty Group

This company is great until you make a claim. They sent me a replacement phone that did not work and they hassled me when I told them to send another phone to replace the replacement. Without seeing the phone they treated me like I was trying to rip THEM off, while they... were sending me a broken replacement. They were rude and extremely unhelpful. It took several phone calls to get any resolution. If you get Jim M. as your customer service agent, good luck. He is the worst! Read More

I made a claim for my son's phone, they put a $75 charge on my credit card until a replacement phone was delivered. I got the new phone, and mailed his old phone back in the envelope that was provided. 12/28 I got a $300 charge on my credit card. When I called they sa...id it was because they never got the phone, and asked what my tracking # was that I had when I mailed it back. I never got one, because I put the phone in the envelope and mailed it. They said I should have gotten a # when I went to the post office to mail it because they never pay for shipping it back. Wasn't I told this? NO I WASN'T!. He asked "Was the return envelope in the package or in the actual box?" because some phone wholesalers put one in the box to mail broken phones to companies that salvage! I said "if you know this than it has happened before, why don't you take it out so people don't get confused!" If that was the case then there would have been 2 envelopes in the pkg. and there wasn't. they will call me Read More

I am extremely dissatisfied with my recent experience with this program. I submitted my claim on 2/27/10 and today 3/22/10 I still do not have a replacement phone. Not only were they unable to replace the phone we had purchased, now today, I get a call offering me a n...ew phone but with a $135 upgrade fee. How ludicrous is this? I purchased the protection plan and now they want me to pay an additional $135 to get a new phone. Read More

I filed a claim for a broken phone last week and after putting a $300.00 hold on a credit card, I was told I would receive my replacement phone within 48 hours. I never received the phone and no one bothered to contact me so I called back and was told that the reason I ...hadnt received the phone yet was because that model had been discontinued. So I chose a different model of HTC and was once again promised it would be delivered within 48 hours. I should have received it today and never did. So once again, I spoke with a representative and was told that the phone had been ordered but hadnt been shipped yet and she didnt understand why but that she would have the corporate office contact me on Monday, November 16th. ( More than a week after my original claim ) This process is taking much longer than I was told to anticipate and I am becoming truly frustrated. I would really appreciate if someone could contact me immediately about this issue. (307) 705-9756 or (307) 922-4168 Read More