Heritage Fireplace & Stove Shoppe

It took 3 mutual friends to refer Heritage Fireplace and Stove, and especially the owner Wayne before I finally caved. I went o look, and purchased a gas insert after they talked to me for 3 hours about the pros and cons of burning wood, gas, how to get a permit, etc. \...t\n\t\nTheir installer, Bob and his father, was phenomenal,he ran a gas line outside of my house through 3 floors and spent their time making sure all of my hook ups in our 100 year old house were correct and in line for what we needed. I've had it for a year, and I have called wayne to ask questions ( one being how to turn on the remote haha) and he is more than pleasant, willing to help and ALWAYS there to take my call. \t\n\t\nId refer them to anyone, probably why three people referred me before I went! Best choice ever Read More

We have heated with wood since 1986. The first stove we purchased was from Heritage when they were on Hudson Ave. It was a Lopi and it worked super...lowest heating bills around! We upgraded to a Pacific around 5 years ago...sold the Lopi and got a great resale price on... it. The Pacific operates even more efficiently and is esthetically pleasing. Heritage has moved to Macedon which has worked out great for this customer.\t\nConcerning customer service...every question I have ever had has been answered promptly and efficiently. The fella that they recommended to sweep my chimney this past fall did a bang~up job. He didn't miss one nook or cranny and even checked my roof for me. If I need to find out where to order wood they give me several leads..even down to the wood that is being cut at that time! \t\nI can't say enough good about the Pacific...the best thing being how my RGE bill drops off in the winter...the air conditioner is off...the pool is closed...the stove heats the house.\t\nBottom line..I wouldn't hesitate to recommend Heritage Fireplace & Stove to anyone.\t\nIf you have a problem, want a question answered or need advice...ask for Wayne. Read More

I was extremely disappointed with the owners of this shop. The installer that was forced on me by the owners did a poor job which resulted in two code violations from RG&E. (Thanks Matt perhaps you should stay awake during your certification class.) SKYLINE FIREPLAC...E SHOULD BE AVOIDED LIKE THE PLAGUE. When I informed the owners of the shop I was told "Hey Buddy I have been doing this for 29 years I never had anyone complain before." I was then brushed off with the line "I'll handle it". Well needless to say I have heard nothing back from these clowns. At the very least I would have expected an attempt by the owners to offer another installer to correct the situation. \t\n\t\nDO NOT DO BUSINESS WITH THESE FOOLS. INCOMPETENCE AND BAD CUSTOMER SERVICE AFTER THE SALE. Read More