Hickory Lodge Bar & Grill

I have eaten there a few times by default when the Ground Round was busy. They always have a booth or table ready for good reason. Their customer service is poor, to say the least. I am always stuck with this brown-haired waitress in her mid 30's. If she is ever you...r waitress, you are in trouble. I usually have to wait a good 15-20 minutes while she gossips and flirts with the other waitstaff and bartenders before she will even come to my table. It takes about another 10 minutes to get a warm draft beer (which don't complain about. I did to the waitress and the manager once and was told by both of them "That's the way it is, if you don't like it go somewhere else." - Advise I should have taken the first time I complained. Most recently I went there and ordered a pizza. I asked for no onions and it arrived full of them. I discussed this with the waitress and she replied "You should know what you are ordering, that pizza has onions on it." I explained to her that I had prior knowledge of this and she went to the back, came back with my ticket and said "You never said no onions, or I would have written it on the ticket, so next time read the menu." I then asked for the manager ( a large, portly man) and he came over, listened to what I had to say, said "ummm, ok.", Then walked away. He never tried to ensure I was happy, just left me with my botched order. I tried to pick off the onions and make the best of it, only to discover it was RAW in the middle. I once again summened the manager, who came with my waitress. I told them my pizza was raw and they said "it is soggy because you let it sit so long while you complained." I paid my bill at the bar only to overhear the waitress gossiping about my table with the other staff (she had her back to me). I willl NEVER go back there and I warn everyone else to do the same. Read More