Internet Pool Group

They have no communication after the sale. They actually hung up on me while inquiring about a back order I had not been notified about. I actually had to find the company they drop shipped it from myself and call them to see if it was shipped. They are also not the che...apest out there either! MY ADVICE IS TO LOOK ELSEWHERE FOR A COMPANY THAT HAS SOME INTEGRITY!!! INTERNET POOL GROUP, NATIONAL POOL WHOLESALERS, AND THE REST OF THEIR MANY IDENTITIES ARE A RIP OFF!!! Read More

I purchased a two person sauna in 2011 and it needs a new control panel. It has a lifetime warranty, but I can't get a single human to talk too and they pretend they can't help you if you call sales. I think they are thieves and I am really angry about the Customer Serv...ice treatment. Bunch of bums! Did not mean to give them a 5.0 rating they don't deserve any stars at all! Read More

I purchased a two person sauna in 2011 and it needs a new control panel. It has a lifetime warranty, but I can't get a single human to talk too and they pretend they can't help you if you call sales. I think they are thieves and I am really angry about the Customer Service treatment. Bunch of bums!

good price but god forbid you have a problem they are the worst i ever dealt with. I'll pay more before i buy from them again they also tell you a time on del. and never ship same date your held in limbo never knowing when you item will come.

Bought a far infared sauna from these people in 2008 with a lifetime warranty there on line customer service refuses to recognize my purchase order number and have spent hours on the phone and on line trying to get a replacement heater.The web site seems to change and b...ecome more frustrating daily and the numbers you do get usually take you back to their no humans to talk to site.Unless your buying something then theres lots of real people to chat with.Its been a great sauna and the price was good but I am rapidly losing faith in these people. By Live and Learn in Illinois Read More

Unbelievable! These guys were great before you buy. They seemed knowledgeable and friendly. After we received the above ground pool and sorted through the parts we discovered some were damaged, we were missing our entire coping and the pump they sent was the wrong one.... Trying to contact a person after the sale is virtually impossible. Its all automated and they insist you email them. After several emails and 2 phone calls to explain that we couldn't wait more than a week to get answers so we went to our local pool dealer to beg for help and buy the proper parts Read More