Jencare Skin Farm

The customer service is rotten however the staff is honest. At former Valley Stream outlet, left my cell-phone, returned days later and was there safely. Disoppointed that the Valley Stream outlet is closed. Very scared to place mail order because of the inefficiency.M...aybe will send monies to Ja, have relative purchase and mail to me here, what a shame such good products but bad service. This will surely KILL BUSINESS. Read More

I am a very old custemer from your house days
I am now living in Florida but there is no known
shop in Broward please let me know if I am mistaken

I visited JA, and departed from the Norman Manley Intnl Airport, in Kingston. I noticed that you had a store there, I went in and the girls welcomed me, looked at my face and immediately made recommendations as to what products I should use to wash my face etc, they als...o told me about the store in Miami, I went online and tried to see if I could order products to continue using your the ones I bought, which I was pleased with, but it was strange you had to send an email, you could not buy direct, I think things are modern these days, and enough technology are at our finger tips for us to be still doing business the old fashioned way, that request was very antiquated. Also when I called the number listed on the website, I was told to leave a message, where are the receptionists??? So I was weary of leaving the Treasure Coast, to come to Miami, I did not have the drive, even though they spoke very highly of your organization in Jamaica. Read More

I called the Miami location on June 30th to place an order. I got a voice mail to leave a message and somone would call back. It is now July 4th- I am out of supplies and no return call.

I do hope my folks can do much better in the customer service department.

Regards,

This is a great product but poor customer service will bring it down.