Laptop World Inc

Can you believe the sales person would hang up on a customer? Just wondering if the person I spoke to is just having a bad day... I am very sorry to interrupt someone in the middle of whatever else was going on in the store; I paid for a hard drive and caddy cash and ju...st trying to get what I paid for... I have purchased 3 laptops from laptop world in Tri-County. I sincerely apologize for the interruption - I am just trying to get what I paid for. It's only 100.00 dollars, for a caddy and an internal hard drive for a dell precision, by the way, NICE COMPUTER, my wife loves it!!! I installed an external MAXTER 500 gig until we get the new drive installed... 7 months ago. Still waiting. I have called at least 4 times attempting to get the caddy and Hard Drive for my wife's dell. I am a UNIX storage admin (field engineer) and don't appreciate the tome of the sales rep. This was unacceptable. - There is a better way to say "I am busy with a customer, can I call you back?" I would have said no problem - please call me when you have time to talk. Thank you. The alternative is (never again). It's only 100.00. If the owner reads this, please call me. You have my number... As I was informed, you experienced a system failure, and lost customer data. I am a disaster recovery specialist, Sorry to hear you lost customer data and purchase history... Yes I keep receipts. Just hope we can work it out... it's only 100.00. Buyer beware. Read More

I decided to go here for a simple repair, a week later i was experiencing the same problems. I took it in for another time, had to pay AGAIN, only to go home and find that my computer won't even turn on anymore! Not to mention that the service was extremely rude and inc...onsiderate. These people will get the most money out of you that they can get. Do not make the mistake of coming here. Read More

Had a virus problem. They fixed it for $140. 5 weeks later same problem. They fixed it for another $140!! I don't think the tech wanted to charge me again but the manager, very rudely, disagreed with me when I suggested that I should ,at least, get a price break sin...ce they had just done basically the same work a few weeks before. He seemed more interested in the $ than keeping me as a customer. I asked for a complete description and breakdown of the charges but was given neither. All the invoice said was "removed virus and optimized speed". This seems like a prime example of good employees and bad manager. They seem very interested in helping the customer while their boss is out front driving away their customers. Tony needs a course in management 101. He can probably find one on line! Read More

Research anything you consider buying here. I paid more than double what the product was worth. Got 2 "refurbished" computers home... with a promise they would mail me a keyboard and mouse for each computer. After having to call several times, they mailed me 2 horribly ...filthy keyboards, and mice, one of the mice was frayed and had exposed wired! After calling and complaining again, they sent new products. However, it has been one month and I still have a broken CD drive in one of the computers. I keep getting the run around and I am still waiting for the issue to be resolved. Go somewhere else and buy your computers! These guys are shady. Read More

I wanted to give these guys at this store some business & not happy in the end. I purchased a USED laptop because I gave value to their (90) day satisfaction policy. Two months after the purchase, this laptop#1 got to the point that it would not stay on. I took it back ...for them to exchang they said they have a no refund policy. I had to upgrade (pay more money) towards another laptop since they did not have equal value. Laptop #2 started to shutdown while working on it after the second day. I said this is unreal. The next week I demand a better laptop and they give me laptop #3, one that appears to be working while in the store but not work at all when I get home. I thought REFUND was the one and only recourse. I did not fight with them about it but hindsight being 20.20, I should have. Then they offer me another laptop BRANDNEW of course. I thought, how bad could that be until I receive a email flyer from MICROCENTER has the laptop for 250.00 less that what I paid. BUYER BEWARE Read More

I LOVE Laptop World! I have purchased 2 computers from them and found them to be honest and their products good. When I first visited, I told the salesperson what I needed. When I showed him the computer I was thinking of buying, he informed me that it had many more bel...ls and whistles than I said I needed and showed me other computers that were more to my need AND cost less! I highly recommend these people! Read More