Lolly Wolly Doodle

I am very disappointed with my purchase experience with Lolly Wolly Doodle. First, I placed this order on March 18th and did not receive until April 12th. "All www.lollywollydoodle.com Orders Ship in 2 Weeks or Less!" My order was over THREE weeks. Second, when I receiv...ed the dress, there is no yellow bow/ribbon on the dress as advertised and confirmed in my order. The fabric and dress are adorable. I am very pleased with the pattern and the way the dress is made. However, the above two items will make it difficult for me to recommend or order from your company again. There are too many companies that have much better customer service and end result for the same price. I was excited to find your company and that it is in North Carolina. I hope you are able to fix your problems. Next time I will look at the rating on BBB before ordering. Read More

I have bought several outfits from LWD and the sizing is so inconsistent. In one style of clothing a size 4 may fit my daughter, while in another style of clothing the size 4 will be HUGE!!! So...you order a size down the next time then the clothing is too small. Thi...s gets frustrating, so I have limited myself to what I will order. Returns are impossible, that is not an option. If you want to resale your items on the resale page on facebook, you will have to deal with very controlling, rude administrators. I think it is time to try out a new children boutique line of clothing. Read More

Ok clothes. Fabric is thinner than expected and I ordered a total of 4 times.... All with the same result. Just their choices of fabrics, I guess. However, if there is even the slightest problem with your order, a question, YOUR CHARGES!!! Hint hint) or anything else. Y...ou might as well forget costumer service helping you. There is NO phone contact with this company at all, only email (Huge joke as they never respond!!) or you can commentOk clothes. Fabric is thinner than expected and I ordered a total of 4 times.... All with the same result. Just their hooves of fabrics, I guess. However, if there is even the slightest problem with your order, a question, YOUR CHARGES!!!, (hint hint) or anything else. You might as well forget costumer service helping you. There is NO phone contact with this company at all, only email (Huge joke as they never respond!!) or you can comment on FB. (Sometimes they acknowledge you, sometimes they don't.) When they do, they say to email them. Read More

Ok clothes. Fabric is thinner than expected and I ordered a total of 4 times.... All with the same result. Just their hooves of fabrics, I guess. However, if there is even the slightest problem with your order, a question, YOUR CHARGES!!!, (hint hint) or anything else.... You might as well forget costumer service helping you. There is NO phone contact with this company at all, only email (Huge joke as they never respond!!) or you can comment on FB. (Sometimes they acknowledge you, sometimes they don't.) When they do, they say to email them. Haha! Read More

Super cute clothes if they actually get them right :( I ordered 2 dresses for Christmas at the beginning of Nov. They came 3 weeks later with one being so large, it actually fit me instead of my daughter. I contacted them immediately to ask if there was a mistake and to... see if they would fix it. It took 3 weeks and 5 attempts to contact. No response. Finally, I posted on Facebook and they responded. They ended up not sending me the green dress, but a red dress that is a completely different color and pattern and cannot be worn together. They were not willing to fix or refund in any manner. I had to purchase other dresses for our Christmas card pics which still haven't been taken because we were waiting for this company to make it right. So much for their "500% customer satisfaction" and "Response in 1 business day or sooner". Don't order from this company! So sad! Read More

My story is pretty similar to the woman below. Clothes are precious and good quality, but one of the worst customer service experiences to date. I would not recommend unless she seriously overhauls her customer service.