Lone Star Glass

I was charged $325 for what ended up being about an hour and 10 min worth of labor. I was not impressed with the office either - I had to call twice to get an estimate about a week and a half after they came for measurements. Also had to schedule the work twice and I'm still missing some paperwork. I wish I could give less than one star.

I got good customer service from the very first time I called Lone Star Glass. I needed a shower door. The girls who work up front are very helpful. They answer all your questions and if they dont know the answer to something, they will find out and get right back to yo...u. I asked about a shower door hinge (range of motion) and they found out the answer right away. The prices are reasonable especially for the service. I needed a shower enclosure. They scheduled me for the very next day, and called me when they said they would call, 30 minutes ahead of time. I was surprised when I got the estimate back so fast. The installer did a very good job. Read More

I called in to check on pricing for a replacement for my car windshield. I told them i was leaving out of town that night and needed it done quickly. they gave me the price said it could be done that day. I dropped off my car and it was done by the time I finished lunc...h. It was a great experience they valued my time and provided great customer service! Thank you Lonestar they will handle all my glass needs! Read More

I scheduled 2 days in advance for an AM appointment to replace 4 cracked windows. I wasted my day from work to wait until 1 pm. I called to ask ETA a couple times and recieved no return call. I finally cancelled because they are ridiculous. I work for one of the largest... property mangement companies in Houston and they are not only getting a blog but I will share my thoughts with everyone in the industry! Read More

I had no problem with LSG. They were courteous, the lead man seemed very knowledgeable and he was very courteous. They showed up on time and even cleaned up before they left. I would definitely use them again.

I recently use Lone Star when I had my bathroom remodeled. They came out at the beginning of the remodel and met with me to helped me design the shower enclosure. This was before the tile was set. They coordinated with my contractor on specifications. They came back ...out and remeasured when the tile was completed. They gave me a date on the install and were here to install on that date. They gave me a window of time for being at my house to install and they showed up within that time frame. I love my new shower. It looks beautiful. I have recommended them to everyone who asks. Read More