Masters Touch Electronics

Worst company ever, came to my home charmed my wife and I about how much of a master technician he is. Diagnosed tv with panel problem, charged me $80.00 and explained that it would be deducted from the final repair bill. He (Jim the owner) would order the panel and be ...back asap to put it in. That was four months ago, he took my money and ran sticking it to my family. Times are hard enough without getting ripped off. I have made numeorus attempts to contact this worthless rip off company via e-mail, cell and regular phone. No answer from anyone. Every company I call and request service refuse to assist once they find out Master Touch and especially the owner Jim was involved. Thanks for sticking it to myself and my family $2000.00 tv only good for a mirror, thanks for nothing if you needed $80.00 I would have given it to you so you wouldn't of had to rip me off !!!!!! Read More

I wish I could give ZERO stars....This company is THE WORST company I have ever had to deal with!!!!! The owner Tom NEVER...let me repeat...NEVER returns any phone calls!!!! He makes up excuse after excuse when I did get in touch with him. It took over a month for hi...m to return to my house to fix my TV!!!\t\n*****DO NOT USE THIS COMPANY****** You'll be sorry if you do!!!!! Read More

company is terrible. They came to fix a broken lamp in my hdtv and one month later, it was broke again. it took 3 days forthem to even come look at it. then they could not even determine what was wrong. I paid 225 dollars for the service they said they do a 10 point che...ck on ur tv for other problems which is a lie also. after they came back out they said since they didnt know whether it was a lamp or something else they would order parts and contact me in a few days. never happened. i called back and was hung up on while on hold. they never answer the phone or return calls. I called and finnalyy after 20 tries got someone. then i was told i would recieve a call back in an hour. didnt happen, So i called the next day and talked to the owner he said he would call within 2 days. didnt happen. This company will rip you off and feel good about it. Please do not waste your time or money with this company you WILL regret it. Read More

Master Touch Electronics took my elderly parents for a ride. Collected their credit card number and charged them $133 for nothing. They told my parents that they new the main board was bad and that they would get a price and call them back. They never heard back. My... parents called again and was told they couldn't find the part. My parents called Vizio and was told that part is easily obtainable on the web site. My parents called and left a message regarding this. Naturally they have not called back. CONSUMER BEWARE Read More

Thanks Jessica. I am taking my TV somewhere else. Your comments are ridiculous. If this company is so wonderful, then why are there so many negative comments? This lame defense is for a lame company. Are you sure your family did not mean to open an Ice Cream shop, becau...se your electronic repair service is sub-standard. I don't know how you stay in business. Oh wait, I know, poor warranty work, where you get paid regardless of whether the consumer gets it fixed or not. Read More

Had warranty service 2 yrs ago with Phillips and they made an appointment with Master Touch to come out. Came and diagnosed the problem and took 3 weeks to get part. Came back out spent 2 hours fixing problem and did a great job. Thank god for the warranty it would h...ave cost me a fortune ( red & blue lights went in the projection). 2 yrs later the green lens went and I called them 4 times and left messages but they don't return your calls. I guess their business is just with warranty companies and really don't care about doing business with the retail. What customer is going to pay $400-1000 to fix a 4yr old $1500 TV. The Manufacturers are their bread and butter and they are going to pay. Read More