Mediacom

Ever night about 6pm cable goes out Chanel 12 and up go out till 2 or 3am then Chanel 2 -12 around 2 am go out when you call they will not put a person on only a message to call back in 4 hours if not restored. This is not the first time its been every night thing. I be...t tomorrow when Comcast is here hooking up better service and mediacome does not revive a payment at all ever again they will put a person on the phone...f**-* mediacome it's terrible their service is worse then a satellite dish in a thunder storm Read More

I was called to install a router for an elderly woman. I tried multiple routers but tey simply wouldn't work with medicom modem. I called mediacom (who refused to assist). I asked if I could go to the outlet and exchange the modem, the answer was no because only their t...echnicians were permitted to install- after arguing with mediacom, the mediacom support person told me to go to the outlet to get an internet modem and add it to the phone modem because it didn't require their techs to install. I made 30 mile round trip and installed then installed the internet modem. Next I had to call mediacom to activate it. The mediacom tech who answered this call said she would activate it but woud have to deactivate the phone modem. I asked why and she said because their techs are required to do the setup of the internet modem. I said it's already setup just needs to be activated. she refused to activate. even though i am a technician, and a simple activation OR help with the original modem, would have allowed me to get their customer up and running and everyone would have been happy. They intentionally blocked everything I was trying to do. The end result- the little old lady cancelled her mediacom and called verizon. Mediacom lost a customer becuase they do NOT have the goal of helping resolve issues. They create bigger issues and BLOCK resolutions. stay away Read More

They shouldn't even get one star! I've called multiple times to check in on why my high speed internet service doesn't supply me with enough band width to stream video. I was told that they were aware of a problem with the line that runs to my house. So I asked them ...if they would credit my account until they fixed it. They told me that I have to call back every two weeks and let them know that my service is still not working and they will apply credits two weeks at a time and they could not give me any time frame as to when the problem would be fixed. Essentially, they know they are not providing the service they are charging for yet as long as you don't call and complain they will continue to charge you full price! If you are in the Millsboro area check your bandwidth. If its not up to speed call Mediacom and tell them you want a credit and you want them to fix the problem! Maybe after they have to hand out enough refunds they'll actually look into fixing the problem. Read More

the 1 star is for employees who come to the house to fix stuff. we repeatedly have trouble with the picture on our tv. just when we are going to have service people fix it, it is ok. now your update your service and we have no phone, and no way to speak with a person... at mediacom. just a recording with instructions. since i am not great with electronics and the recording is very fast i dont have a phone. NEED A PERSON TO HELP 302-228-1130 Read More

INCREDIBLY BAD operation. They apparently switched from Maryland Public Television-1 to MPT-2 (which costs them less) WITH NO WARNING......Three different phone reps were clueless. No wonder dish TV looks better than cable! I'm switching!

It took 2 weeks for them to come and set it up. The internet sevice stopped working, the guy would not hook up the router for us unless we paid him an extra $50, they never hooked up the phone and my tv pictures shakes. The guy told me they would bring out another box a...nd I'm still waiting!!! They gave us 2 different phone numbers and didn't know which one to turn on and now 1 week later we are still waiting for the phone to be turned on. I called to speak with the supervisor and she hung up on me after being put on hold for 40 minutes!! They may be cheaper but now i know why!! I will just pay the extra $30 and get verizon fios!! The stress isn't even worth it!! Read More