Mitchell Design & Graphics

I ordered 35 large and 15 medium (total of 50) custom t-shirts from Mitchell Graphics last week with understanding they would be completed by today, Thursday, 13 Mar 14. I picked up my t-shirts today, the 13th, and when I got them back to my store I discovered that the ...15 "mediums" were actually Extra Large. I contacted Mitchell and they indicated that would be at least next Tuesday until I received the correct size / order. I expressed that I need the shirts immediately as I told them last week that I need them by today. I could deal with picking them up tomorrow though as I understand employee incompetence. After I told them I needed the 15 replaced by tomorrow for my promotion (which they agreed to last week), I was told that it was impossible and that there is nothing they could do. I expressed to them that I would not satisfied and to "nevermind" as it would do me not good. The Mitchell rep stated "ok because nothing we could do anyway because of time and day". I'm not going to type anymore as I hope that what I indicated above is more than enough to illustrate how customer service to Mitchell is definitely not a concern.. I will make every effort to share this story with every person I come in contact with, I'm not trying to be vindictive, however, Mitchell needs to be aware that they provide terrible customer service after they receive customer payment after the sale. Best, -- Johnny Vapor Mays Read More