One Source Document Management

This company over charges for records!!! My mom needed a copy of her records from her doctors recently and an invoice then arrived in the mail that was over $200.00 from this company OneSource Document Mgmt. One she didn't request the records from them, but was told she... had to deal with them. So she calls and speaks to a customer service representative and is told there is nothing they can do that is the charges. My mom is on SSD and gets if luck $600 a month now she is told she needs to pay over $200 for her own medical records. She explained that she couldn't afford them and was told until it was paid they weren't going out. Well my brother and I paid for them, to only receive not just her records but that of another patient. Also, some of records were cut off like they didn't copy the whole page, some pages where blank, and duplicat pages as well. We counted the pages, included the records that weren't hers, and came up with the exact numer of pages that she paid for. Read More